Ivory Homes - Office Lehi Design Center

Apr 2024

I am happy that I chose Ivory to build my home--they did a great job. I began my journey with Ivory Homes in July 2023. I met with Andrew Cooper in Magna to look at some model homes that would be coming to Lehi. Andrew walked us through all the different plans to choose from and it was good to be able to see everything in person. He also emailed us some information regarding the plots coming to Lehi. With this visit, there was quite a few things that were over-promised. I am not sure if it was specific to the units we were looking at, but I remember being told the backsplash, two toned paint, and end units did not cost extra. They definitely do. Andrew gave us clear expectations regarding when we could send an offer in for the house and what the next steps were. I submitted an offer, it was a multiple offer situation, but somehow, my offer was the one that was accepted. There's definitely a few cons to my home-buying experience with Ivory, if I am being honest. The design center online could really use some work. It is very difficult to navigate. I expressed this multiple times and I was just kind of shrugged off. I never got to have a design meeting like I wanted and felt like I was pressured into signing the design addendum. This led to what I considered to be a big issue, because then my house was not what I was expecting in the end. I chose the package "Ivory Greige" and thought it came with more than it did. My house is actually prison cell white all around the interior because I needed to select the "two toned paint" to actually get the color. If the design center wasn't so out of date, if I had been given a design meeting, if things had been explained to me better, this could've been avoided. During the final inspection, I asked why there wasn't knobs on the cabinets. They added it as an upgrade later in the design center so now I have to figure that out on my own. It wasn't until about October that they finally broke ground and then my house was done and received the Certificate of Occupancy at the end of March. I was constantly being informed of updates throughout the homebuilding process, mostly by Andrew. To no fault of Ivory, I was originally represented by an absolute nightmare agent. Ivory Homes was very supportive throughout this process and helped me get out of the rut. They definitely didn't have to...however, they were so flexible and willing to help. Andrew and I worked together until the finish line and I felt like he was always there to help. He never made me feel bad about a dumb question and was always wicked fast at responding to my silly little questions. He was thorough and has helped me with more than his job description requires him to. He was clear on the timeline and expectations I had going forward. Even the few things that I was a bit salty about, he was great about acknowledging me and providing me with some options. I don't have enough great things to say about him, really. He's awesome. Jason Jones was the superintendent for the project. I did the final walk through with Jason. I do not have a bunch of experience doing walkthroughs for brand new houses, so I am not sure how it compares to others, but I absolutely loved it. Jason was extremely transparent and thorough. We went through every square centimeter of the house and he made sure I was listening and understanding everything. There were also little tools and lightbulbs left behind--which I appreciate a ton. He used the tools--showed me how they work and what they are for. I also appreciated that he wasn't "insecure" with the blue tape inspection. He wanted me to make sure that every spot in the whole house was good, so he gladly gave me as much blue tape as I wanted, and even contributed his own tape if he noticed something. I was left with paint and touch up tools as well. Jason was an awesome guy to work with and I left with 0 questions or concerns. He was detail-oriented but also super kind to us. I just barely moved into my house, but I've had an a

Jun 2021

The people were great. They were very helpful and friendly. They helped us with the changes we wanted and recommended things we should think about. We finished the changes and are all set.

Apr 2020

I have purchased three properties with Ivory homes, 2 rentals and my primary residence. I'm also a licensed Real Estate Agent so I work with a lot of other agents. I'm a raving fan of not just Ivory but their sales agent Colbie Dean. I wouldn't buy an Ivory home without her. She is detailed, attentive and works hard to get buyers the best deal possible. She can sell in any Ivory neighborhood. Be sure to call and register with her before you go into an Ivory model home to make sure you get the best Ivory agent.