After having life circumstances beyond the control of 97th floor, I was informed why my onboarding process "slipped through the cracks". I appreciated the feedback, but was truthfully disappointed in the entire transaction. Hopefully, this experience will fortify their process and continue to provide an excellent encounter for all their new clients.
August 2021
I have worked in the advertising industry for over 5 years. In that time, I've used 6-7 different digital agencies because I've never really quite been satisfied with the level of customer service I felt was promised to be before signing. It is common for a lot of salespeople to over-promise and underdeliver with digital advertising services. Even if they get off to a great start, after a few months, things taper off and you're left with things sort of on auto-pilot and no updates, or optimization are made moving forward.This has been a frustrating journey for me because I manage our entire marketing department alone, fulfilling multiple roles. I was expected... read full review
August 2019
97th Floor helped me and my brand, Alitura Naturals grow exponentially due to their extreme attention to detail and execution in the e-commerce and digital marketing space. Huge fan of the company, I couldn't give a higher recommendation. Thanks 97th! -Andy
After having life circumstances beyond the control of 97th floor, I was informed why my onboarding process "slipped through the cracks". I appreciated the feedback, but was truthfully disappointed in the entire transaction. Hopefully, this experience will fortify their process and continue to provide an excellent encounter for all their new clients.
I have worked in the advertising industry for over 5 years. In that time, I've used 6-7 different digital agencies because I've never really quite been satisfied with the level of customer service I felt was promised to be before signing. It is common for a lot of salespeople to over-promise and underdeliver with digital advertising services. Even if they get off to a great start, after a few months, things taper off and you're left with things sort of on auto-pilot and no updates, or optimization are made moving forward.This has been a frustrating journey for me because I manage our entire marketing department alone, fulfilling multiple roles. I was expected... read full review
97th Floor helped me and my brand, Alitura Naturals grow exponentially due to their extreme attention to detail and execution in the e-commerce and digital marketing space. Huge fan of the company, I couldn't give a higher recommendation. Thanks 97th! -Andy