“We have patronized the Draper location regularly for many years with satisfying service and results. The staff is friendly, personable, and knowledgeable. Recently, I had a suit dry cleaned to wear at a wedding out of state. Some mistakes in the cleaning process made the suit unwearable for the wedding. I returned to Mr Dry Cleaners with the suit voicing my frustration and disappointment.
Kim Le made everything right and personally delivered the suit to my door the next day. I was disarmed by her willingness to quickly correct their mistakes and insure my satisfaction. They went far beyond my expectations in resolving this problem. To say that I am pleased with their service is an understatement.
Lesson learned: When a business makes a mistake, give them an opportunity to correct it. That is when quality and integrity can shine through. I highly recommend this establishment.“
“We have patronized the Draper location regularly for many years with satisfying service and results. The staff is friendly, personable, and knowledgeable. Recently, I had a suit dry cleaned to wear at a wedding out of state. Some mistakes in the cleaning process made the suit unwearable for the wedding. I returned to Mr Dry Cleaners with the suit voicing my frustration and disappointment. Kim Le made everything right and personally delivered the suit to my door the next day. I was disarmed by her willingness to quickly correct their mistakes and insure my satisfaction. They went far beyond my expectations in resolving this problem. To say that I am pleased with their service is an understatement. Lesson learned: When a business makes a mistake, give them an opportunity to correct it. That is when quality and integrity can shine through. I highly recommend this establishment.“