We were quite upset when the tank to our new toilet arrived broken and we had no way to rectify over a weekend. We sent an email over the weekend and Mia promptly answered it Monday morning. She quickly handled the request and we had our new tank delivered just two days later. Thanks to Mia for her great service and for making this right!! We appreciate it, even in our frustration of having no toilet for 5 days.
October 2024
Mia was one of the best Customer Service reps that I have worked with in a long time. Being a bit older, I value good customer service as much as a good quality product. I will definitely turn to your site again when looking for plumbing products. Thank you for hiring Mia, she's a valuable asset to your company.
October 2024
Order came pretty quickly. Customer service reps were easy to deal with. Most likely will use them again if needed.
Website is a little confusing. It says the items were in one warehouse, but they were really in another warehouse - meaning the order took a little longer than noted on the website, but overall not an issue.
Note that you cannot track your order if you don't have an accounts (even though a link is provided in the confirmation email). You still cannot track the order if you create an account afterward, even with the same email address.
We were quite upset when the tank to our new toilet arrived broken and we had no way to rectify over a weekend. We sent an email over the weekend and Mia promptly answered it Monday morning. She quickly handled the request and we had our new tank delivered just two days later. Thanks to Mia for her great service and for making this right!! We appreciate it, even in our frustration of having no toilet for 5 days.
Mia was one of the best Customer Service reps that I have worked with in a long time. Being a bit older, I value good customer service as much as a good quality product. I will definitely turn to your site again when looking for plumbing products. Thank you for hiring Mia, she's a valuable asset to your company.
Order came pretty quickly. Customer service reps were easy to deal with. Most likely will use them again if needed.
Website is a little confusing. It says the items were in one warehouse, but they were really in another warehouse - meaning the order took a little longer than noted on the website, but overall not an issue.
Note that you cannot track your order if you don't have an accounts (even though a link is provided in the confirmation email). You still cannot track the order if you create an account afterward, even with the same email address.