Pro Desk at The Home Depot

Apr 2024

I do NOT recommend buying from The Home Depot. They have terrible service for warranty exchanges. I ordered a washer and dryer for delivery. The washer was faulty and leaked water everywhere. I called right away to get a replacement - and it's now 10 days later, I've called daily (no one ever contacted me), and they still can't tell me a date that it can be replaced. They are now telling me to order a 2nd washer and to schedule a return for the 1st washer (which won't be refunded for 10 days to 2 weeks.) They offered me a small discount for the 2nd washer - less than I've spent going to the laundromat waiting for this. And they just realized today that the washer I ordered isn't even in stock. I would have exchanged it for a different, working, washer 10 days ago, but after this poorly handled process, I wont be ordering from The Home Depot again and do not recommend purchasing from them. All I wanted was a working washer and have been waiting patiently and politely all 10 days. Manufacturer defects happen, but if the company doesn't handle them properly, you lose customers.

Mar 2024

We bought a weedwhacker with an extended warranty. It stopped working with the receipt and warranty we took it back to Home Depot. The rude woman at the return counter said they changed their policy after we purchased the item and we would have to notify the manufacturer to have it repaired or replaced. Since we purchased this Item before the change was made our extended warranty should have been honored at Home Depot. So much for customer service.

Nov 2023

Customer service is nonexistent! I have a boot on my foot- for a broken foot- obvious- the cashier expected me to walk to the other side of the store to get a tag for an item that was missing in my cart. You couldn't call for a cart kid to do that?? And no help Locating what we were looking for- I'd give negative stars if I could I'll never step foot in that store again