Payne Mechanical Services Texarkana

Went through Home Warranty Company for Work Order. This was the first company dispatched. I had to contact them to schedule the appointment. Spoke with someone OTP that said they would try to get a plumber out the day of, but if not could I be available the next day at 1. Understood day of is not reasonable, so I confirmed with them that the next day at 1 would be fine. Next day, left work early headed home. Sent text message to number provided previously to confirm 1:00 p.m. appointment. Then and only then did I receive a call from the company stating that they were busy for the day and would not be able to dispatch anyone until the next day. Told person OTP that I was... read full review

Of course it’s Saturday morning when I my flipped on the garbage disposal and it looked like volcano erupting out the sink almost to the ceiling. I wasn’t a former customer, but my former company had a voicemail that was full, “Good bye”. I called Payne, they were there in under and hour and finished unclogging the drain in an hour. Very appreciative of the professional, courteous and quick service. They will be be my new plumbing & HVAC go to. Thanks to JJ and Bonsai for their repeated recommendations!

My shower arm broke off out of the hole in the wall. john with Payne came out and did an AWESOME job fixing it. Polite and friendly. After he was finished it looked like it had never been broken. Thank you for being such a great professional John