“Hugo and his crew did an awesome job on our new construction roof.
He is easy to work with
Highly recommend!!“
“**UPDATE
FAITH called me, was very empathetic, and we touched all bases. I upped my rating to 4 stars. As a small business, she’s very kind, and understanding, not blaming at all. They better keep her around.
***
Before the Job:
Julio was very available and responsive. He came by, spent time with us, and wasn't upset when we initially missed his appointment(oops).
I was apprehensive about going with JAC because I was initially going to go with a roofer that we knew personally, but Julio was so knowledgeable on policies and roofing, that it felt like the safe choice. He worked a good deal with us, actually it was about the same amount of our other quote, but we still decided to go with them.
The workers and materials came exactly when they said, and the job went smoothly. A project manager, I assume, came by to check on things too.
After the Job:
We let Julio know how things went and that one of my garden decorations was broken by some equipment. He said to send him where I got it from and he'd replace it. Also there were some shingle count inaccuracies, so he got with us to fix that too...
We noticed that the vents were either not placed properly or the old ones were replaced. We called Julio several times, no answer. We sent him texts and pictures, no reply. It's been over a week, no reply. We messaged his secretary, she finally got back with us and said that they'd send someone out to fix it, but we don’t know when, she called us today to let us know they have some jobs right now and will come when the window opens.
We asked about the garden decoration replacement update, ghost. We haven’t gotten a reply from Julio, but Faith took care of it after some communication delays.
So all in all 3 stars. Great in the beginning ghost at the end from the owner. He hasn't replied to us at all but the secretary has.“
“I had a carpet emergency and these guys fixed me up. Family owned business with GREAT pricing, and exceeding customer expectations is their goal. Quentin, our installer, was very meticulous in his installation. He went out of his way to answer questions, and was very thorough in explaining how and why. Steven, the owner, is awesome as well. I believe they are the best in Centex for all your flooring needs. They deserve 10 stars!! Thanks again!!“