Pro Desk at The Home Depot

Jan 2023

Come here is you like horrible and lazy customer service. The people in the garden center are great! But front workers don't even know Home Depot policy. Instead of just standing and chatting y'all should use that time to learn about the store you work for.

Dec 2021

We had heard on local and national news that there was a shortage of fresh Christmas trees, and if you could find one, it would be so expensive you couldn't afford it. NO! We went into the Bellmead Home Depot and found a good selection of trees. When we selected one the worker offered to load it into the truck for us. When I went to pay for the tree it was $3 more than last year. Don't listen to the doom and gloom newscasters. Go out, find your fragrant fresh tree, and enjoy the holidays! We certainly will, thanks to Home Depot.

Jun 2021

Bought a grill for my husband on 5/22/21. Huge sign near grills stating free assembly and delivery for those over a certain price, so we chose that option. Were told it would be delivered the next Tuesday. Was delivered on Tuesday 5/25/21 - unassembled. Called the store, who had no record of the delivery. Apparently It was shipped directly to us from a store in Georgia! Since that original call, my husband has called back numerous times, trying to get in touch with someone who can provide the assembly and delivery promised. On more than one occasion, it was suggested that we bring the grill to the store, wait for it to be assembled, and then take it home. HELLO! If we had the means to do that, we would have done so in the first place. This was also explained to more than one person. One employee suggested we bring back the unassembled grill, they would credit our account, then we could buy an assembled one with "our name on it" and schedule a delivery. Again, we do not have a vehicle large enough to do this, hence our choice of the option of assembly and delivery. Last communication was on Friday, 05/28, when he was told that the IT department has no way of scheduling a pickup and they would need to figure out how to do that. It's now Tuesday night of June 1st and no return call. This is extremely frustrating and the fact that most of the solutions offered have involved us going out of our way to correct Home Depot's error is unbelievable. Still waiting for resolution.