I would like to say that Dr. Douglas was absolutely AMAZING! However, Some of the staff not so pleasant! Customer service etiquette is very essential when working in such profession! It doesn’t matter what the circumstances are your words should be chosen carefully when communicating with patient. You NEVER tell a patient or customer what they NEED to do when it comes to an issue they are having. Working in customer service arena for the government over 25 years I have always approached and communicated as if the customer was right rather they were wrong or not! When you lose patients you lose money. Unnecessary deformation for the wonderful doctors is so unfair due... read full review
August 2024
My husband and I travel 1 hr for our appointments to Smith Dental. Dr. Douglas and his team are so very friendly and top notch on taking care of their patients. I highly recommend to all my friends, family, and coworkers.
August 2024
This is by far the best dental place that I have ever visited! They were extremely accommodating and the fact that I had all of my children with me, which is four of them ages 9 to 4. They were super sweet and patient while I decided what kind of care I wanted! They were extremely efficient and describing the different types of care options for the work that I need it done and they were not at all offensive or rude about any of the dental problems that I already had as a matter of fact, they were very gentle about it! Dr. Joe and his staff are some of the sweetest people I’ve ever met including the front desk ladies!
I would like to say that Dr. Douglas was absolutely AMAZING! However, Some of the staff not so pleasant! Customer service etiquette is very essential when working in such profession! It doesn’t matter what the circumstances are your words should be chosen carefully when communicating with patient. You NEVER tell a patient or customer what they NEED to do when it comes to an issue they are having. Working in customer service arena for the government over 25 years I have always approached and communicated as if the customer was right rather they were wrong or not! When you lose patients you lose money. Unnecessary deformation for the wonderful doctors is so unfair due... read full review
My husband and I travel 1 hr for our appointments to Smith Dental. Dr. Douglas and his team are so very friendly and top notch on taking care of their patients. I highly recommend to all my friends, family, and coworkers.
This is by far the best dental place that I have ever visited! They were extremely accommodating and the fact that I had all of my children with me, which is four of them ages 9 to 4. They were super sweet and patient while I decided what kind of care I wanted! They were extremely efficient and describing the different types of care options for the work that I need it done and they were not at all offensive or rude about any of the dental problems that I already had as a matter of fact, they were very gentle about it! Dr. Joe and his staff are some of the sweetest people I’ve ever met including the front desk ladies!