Baylor Scott & White Pavilion - Temple

Apr 2024

Both the optometrist and ophthalmologist I saw seemed impatient and unfriendly, but I foolishly went ahead with my cataract surgery. I was under the false impression that even if BSW wasn't the friendliest or most efficient, they would be safe. I was proven so wrong with the mistakes surrounding my surgery. When I followed the Speak Up policy and let the surgeon know, he was defensive, deflecting, and tried to coerce me into general anesthesia for the next procedure. It felt threatening, as though he wanted to shut me up for complaining. While anesthesiology called to apologize for their mistakes, ophthalmology has not bothered. This absolutely is NOT a safe place to...read full review

Feb 2024

I repeatdalty went to see doctor lange on several occasions for some pain medication this Dr is off the charts not on the charts he was very rude and unprofessional he just told me flat out he can't help me and with his assistant they both work up behind close doors at there little meeting... Very poor pain management Dr .. don't go there....he should not be working there.....

Jan 2024

When patients are expected to arrive 15-20 minutes before their appointment, it is very frustrating when the office is not running on time. My mother had a 2:45 appointment, we drove over an hour to get here from Austin. She got in line for check in just before 2:30. It was 250 before she got to the check in counter, and was told appointments are running AT LEAST an hour behind if not longer. She was just called after 4 o'clock for her 2:45. You should have called us by 1 pm and asked if we wanted to reschedule, or that we didn't need to be here til later. That didn't happen. Patients get their appointments canceled if they are late, yet are expected to just accept when...read full review