Baylor Scott & White Clinic - Temple Westfield

Truthfully, I was apprehensive about going to this clinic. I moved here from Austin a few months ago, not too long after my primary care guy retired. He was the owner of a solitary practice and employed an ECG technician, a phlebotomist, several nurses, and clerical staff, but no PA or other MD. He worked 60 hours a week (7am to 6pm Mon-Fri & 7am to 12 pm Sat), charted by hand in the exam room, and left the typing and filing to a scribe and the office staff. So I had become accustomed to an old school doctor who faced me rather than a computer screen, listened to everything I said, answered my questions, and sat in a chair instead of standing with one foot out the... read full review

I have been seeing Dr Griggs at this clinic for 3+ years, and LOVE her! But increasing problems with the Administration/Customer Service/Network Insurance Department have been a nightmare. On the phone, they repeatedly acknowledge that my insurance is one that they accept in network, and that the employer I am insured with is in fact on their list. But even after multiple Supervisors have supposedly "fixed it", it continues to revert back in their computer to show as not in network and my appointments are canceled until they can fix it. Currently I have waited for 2 months for a fix they said would take a few days. Scott & White has such a monopoly in the... read full review

Went to see my mother-in-law , informed that the visitation rule only allows one visitor per patient. Explained we had flown in from Seattle but no exception 2 this rule. Sign on the door states " ONE VISITOR PER PATIENT IN MOST CASES" So whats the meaning in most cases. This was not a rocket scientist moment for the staff. It appears staff are not properly trained by management..