I am a regular customer at this location and have been pleasantly impressed until now! I had a late appointment 3:45pm due to my job. I arrived at 3:40pm and checked in and waited over a hour before being called back to see Dr. Matthew McMenemy. I mentioned to the staff at the counter that I had been waiting for some time and what is the status of my appointment! I heard a voice saying He's the last patient in the background so I set back down and continued to wait. I was finally called back and was notified that Dr. Matthew McMenemy was not there and would I mind seeing another Doctor (his daughter)! I really wish someone would have informed me prior to me wanting... read full review
September 2024
There is something to be said about a good morning or a gesture to connect with a patient during his or her first visit. What I experienced was a type of depersonalization I had not seen in a long time. Throughout my visit, which lasted almost three hours, it was clear my case was nothing but another medical file and a possible revenue builder for an eye surgery. The staff was impersonal; the doctor did not bother even to introduce himself, and his explanation/instructions were mechanical and delivered as if we were working on a pipeline project. I get it. I was just another patient, and it was Friday. I know. We are all tired. Yet, I expected more from an organization... read full review
August 2024
So blessed to have found Lone Star Eye Care. I have been treated by Dr. McM and Dr. Madison. Both Doctors are so gentle, kind, and absolute blessings in my life. Their office staff is phenomenal! Lone Star Eye Care really brings light to peoples lives. Thank you again!!
I am a regular customer at this location and have been pleasantly impressed until now! I had a late appointment 3:45pm due to my job. I arrived at 3:40pm and checked in and waited over a hour before being called back to see Dr. Matthew McMenemy. I mentioned to the staff at the counter that I had been waiting for some time and what is the status of my appointment! I heard a voice saying He's the last patient in the background so I set back down and continued to wait. I was finally called back and was notified that Dr. Matthew McMenemy was not there and would I mind seeing another Doctor (his daughter)! I really wish someone would have informed me prior to me wanting... read full review
There is something to be said about a good morning or a gesture to connect with a patient during his or her first visit. What I experienced was a type of depersonalization I had not seen in a long time. Throughout my visit, which lasted almost three hours, it was clear my case was nothing but another medical file and a possible revenue builder for an eye surgery. The staff was impersonal; the doctor did not bother even to introduce himself, and his explanation/instructions were mechanical and delivered as if we were working on a pipeline project. I get it. I was just another patient, and it was Friday. I know. We are all tired. Yet, I expected more from an organization... read full review
So blessed to have found Lone Star Eye Care. I have been treated by Dr. McM and Dr. Madison. Both Doctors are so gentle, kind, and absolute blessings in my life. Their office staff is phenomenal! Lone Star Eye Care really brings light to peoples lives. Thank you again!!