Friendly and knowledgeable staff. They took the time to educate me on details that no other company would. The goal seemed to geared towards my education vs making a sale. I decided to use them for my new system despite being a VIP member of another account company. The purchase and installation process was super easy. My house is cool now and I couldn’t be happier.
August 2024
I called Gossett in the morning and left a message. My call was returned within 40 minutes. Jose Gonzalez, the tech, was at my house 30 minutes later. The outside fan motor was the problem. Jose was professional, respectful, and gave me my options. I decided to buy a completely new unit. I was not pressured to do so and Jose worked tirelessly in 100° heat to get the fan running long enough to cool the house down. Unfortunately, the motor kept cutting off. Jose was able to schedule installation for the next day. The installers, Edgar and Luis, arrived early in the morning and covered my floor first thing. Again, it was 100°, but they remained professional... read full review
December 2023
Great service! We had an issue with a bad motor that was covered under warranty but the manufacturer was not being helpful. The techs made 3 trips out to our house to make sure it finally worked. I highly recommend this business!
Friendly and knowledgeable staff. They took the time to educate me on details that no other company would. The goal seemed to geared towards my education vs making a sale. I decided to use them for my new system despite being a VIP member of another account company. The purchase and installation process was super easy. My house is cool now and I couldn’t be happier.
I called Gossett in the morning and left a message. My call was returned within 40 minutes. Jose Gonzalez, the tech, was at my house 30 minutes later. The outside fan motor was the problem. Jose was professional, respectful, and gave me my options. I decided to buy a completely new unit. I was not pressured to do so and Jose worked tirelessly in 100° heat to get the fan running long enough to cool the house down. Unfortunately, the motor kept cutting off. Jose was able to schedule installation for the next day.
The installers, Edgar and Luis, arrived early in the morning and covered my floor first thing. Again, it was 100°, but they remained professional... read full review
Great service! We had an issue with a bad motor that was covered under warranty but the manufacturer was not being helpful. The techs made 3 trips out to our house to make sure it finally worked. I highly recommend this business!