Reviews for Silver Cleaners

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Apr 2023
Took a brand new all silk dress that was worn for the first time valued at over $400 and they ruined it. The owner did not contact me for SEVEN months after several attempts by both me and my husband to contact the owner and promises that he would call me. They claimed "the dress' washing instructions must have been labeled incorrectly" and took no responsibility whatsoever for the damage. Definitely switching Cleaners and would not recommend this place at all!! What kind of business does this?
Oct 2021
could not clean the usual dirt from silk trousers, tried twice, the result was zero. Although I was told that they know how to clean natural silk. Do not give expensive things to this dry cleaner, they do not know how to clean here!
Aug 2021
I took three of my hand embroidered dresses here to be dry cleaned. I specified all dresses must be hand washed and that they were externally delicate. All three were returned to me and shrunk by 3-4 inches. All of my dresses were in excellent condition and hardly worn. Upon contacting management I was told that they did not shrink them, although I provided a brand new dress with tags to them to show them in comparison. They also told me they talked to the person who washed them and that they wash thousands of garments a day. How do you know exactly who washed my garments when you wash thousands a day? All three dresses are valued at over $500 all together at retail. I was offered $100 in compensation and they refused to refund my $40 dry cleaning fee. This happened 4 months ago and management has been ignoring my calls and texts regarding the matter. They also refused to send the garments off to get tested to see if they were shrunk by chemicals, temperature etc. This is all in direct violation of the fair claims guide for consumer textile products. They have the worst customer service I have ever experienced, the manager raised his voice at my multiple times and insinuated I was lying on multiple occasions. I will be filing a report with the BBB as this is extremely illegal and poor business practices. Run away from this place, terrible business practice, shady ownership and unprofessional management.