About Monarch Dental & Orthodontics
Monarch Dental & Orthodontics is a dental practice that offers a range of services, including teeth cleaning, check-ups, dental crowns, root canals, teeth whitening, and braces. The staff is friendly and experienced, and the practice provides affordable rates for quality dental care. Patients can choose from orthodontists, pediatric dentists, and emergency dentists, ensuring that their dental needs are met. The practice has a great location and a professional and caring staff, who strive to make dental visits a pleasant experience. Customers have praised the practice's prompt and efficient service, as well as the friendly and helpful hygienists. Many patients appreciate the caring nature of the staff and the professionalism of the dentists, including Dr. Alan Ker, who is noted for being very caring and an excellent dentist. The office staff works with patients to find the most cost-effective way to access needed services, and the dentists are thorough and make patients feel at ease during procedures. Overall, Monarch Dental & Orthodontics is a reliable and trustworthy dental provider that offers comprehensive dental care.
This place is a perfect example of our broken healthcare system. I called two weeks ago to get an appointment for a filling because my tooth was hurting. The lady who answered the phone, very rudely told me that she cannot schedule me for a filling, but that I would have to come in for x-rays and cleaning and the doctor would diagnose me and then schedule for the feeling. I said, fair enough, I asked her how much it would cost, and she said she couldn’t tell me until the day before the appointment, no offer to call me back when she had the information the day of the appointment still had not heard from them. I called to ask, but they put me on hold, and I eventually had to hang up. Day of, I was greeted by an unfriendly receptionist. After waiting for 20 minutes, I went up to the desk and stood there for a while because there was no one there. When the receptionist reappeared, she very bluntly told me to sit back down because she had another patient to take care of. Eventually, they got me back. The technician who took my x-rays and the doctor brightened the day because they were treating me like another human being, worthy of respect, then the hygienist arrived and she had similar attitudes like the receptionist and the other lady who had originally taken my call. After one hour and 45 minutes of my being there they took me back to the front desk and told me that I needed a deeper cleaning than normal (which I believe is a way to make 2 visits out if 1) and so they’re not gonna clean my teeth and will schedule me for another time. I asked them to schedule me for my filling and she said as rudely as before that since I was ‘late’ (gaslighting me because I had mentioned to the hygienist that this had been a long appointment), I could either sit for 20 minutes and wait for her to write up the treatment plan or she would call me back once she had it ready. I tried to ask her why they couldn’t complete my cleaning today because I always get a cleaning whenever I get my x-rays and she gives me a long speech in a very intimidating tone trying to shut me up. I asked her if she could at least schedule my filling because my tooth had been bothering me for a while and she said she couldn’t do that unless I approved the treatment plan. The next day I get an email from them with $1600 worth of treatments after insurance. I am in shock. I wrote them back that I just wanted a normal cleaning and a simple filling…no response so I emailed them back a couple of days later, still no response. Whenever I call them, they put me on instant hold. So after two weeks and 2 hours of my time being wasted, my tooth filling still hasn’t been revolved. I have no desire to give them the opportunity to disrespect me or upsell me treatments I don’t need or have money for. I’ll have to find another dentist and since they used up my annual X-rays I’ll just have to pay for them out if pocket at the new place.
The staff is wonderful. Everything was explained in detail. The Dentist kept asking me if I was ok during my procedure.
I received a very thorough cleaning from Cindy