Planet Fitness

Planet Fitness is a popular gym chain with over 2,400 locations across the country. Known for its "Big Fitness Energy™," Planet Fitness aims to provide a welcoming and energetic environment for all its members. While the overall reviews are positive, with praise for the great gym equipment and friendly staff, there are some consistent issues noted by members. The cleanliness of the facilities, particularly the bathrooms and locker rooms, seems to be an ongoing problem at certain locations. Members complain of dirty floors, overflowing trash cans, and a lack of basic amenities like paper towels. Another common frustration is the inconsistent customer service, with some locations having rude or unhelpful front desk staff, especially during the mornings. One reviewer singled out a specific employee who seemed more focused on their phone than assisting members. Despite these downsides, Planet Fitness remains a popular choice for affordable, no-frills fitness. The newer locations tend to be better maintained, and the overall atmosphere of "Big Fitness Energy™" seems to resonate with many customers. With some improvements to cleanliness and customer service, Planet Fitness could provide an even more enjoyable workout experience for its members.