Michelle L. Butllar, OD

Aug 2024

This is an update from my previous post. This is kind of a surreal experience. I haven't posted anything about a business on any media platform before this post. Since my previous post, a member of the Vision Source Team reached out to me. They kindly refunded my money, and apologized for any inconveniences. Because of my busy schedule, it has taken me a while to return to Yelp to update this post. While I truly appreciate the refund, I believe this was a totally avoidable situation. I have been constantly asking myself, "What could I have done differently or better?" I am a people-person, and I do not like discourse. We have to accept that misunderstandings happen everyday. The goal is to be clear and concise about every aspect of our businesses and expectations from our clients. This doesn't necessarily mean that the customer is always right. To me this means; "What do I need to do differently moving forward?" I have learned a great deal from this experience. Stay Blessed!

Jun 2024

There is a blonde staff member who presented similar to an office manager. Whatever her job role, she was the overall determining factor for the loss of our sale. The best way I can describe the interaction between us was overly excitable, and presumptively defensive through the use of immediate accusations towards her client. Her knee jerk response, in which she even dramatically pushed herself back from the table, came off as having a cynical mindset when her response was to accuse her client of insurance fraud. It begged the question of WHY was her first reaction to accuse instead of seeking to understand a client's situation? This employee needs to be reminded that her clients are not the subject matter experts in her line of business, she is. Just because a client asks to pay for things in a way that cannot be done, doesn't mean there aren't alternative solutions that could have been presented by her. For example: when I asked to run the frames under my spouse's insurance, knowing he still has a frame credit for the year, that doesn't automatically mean I was trying to commit insurance fraud. His transaction to purchase the frames was independent of my purchase of lenses. The frames were intended to be a gift as I typically reuse my same frames year after year and change out my lenses. It means that I did not understand in order for regular frames to be paid out through insurance, they require prescription lenses to be purchased with the frames. Instead of this employee attempting to shame me by LOUDLY and excitably refusing sale with the accusations of insurance fraud, for the whole office to hear, she could have kindly explained further why that could not be done. I even out right asked her, after she performed for the entire office by shoving herself away from the table, if she was refusing to even simply sell the frames to my spouse and she very eagerly replied, "YES!" Whereas she could have offered some payment options that were available, like paying for the frames outright or running them through my insurance. She could have asked us what were we aiming to accomplish. Maybe we needed to pay for the frames using his credit card and the lenses under my FSA card. There are so many variables that should have been aimed to be understood. Her very emotional reaction was over the top and unnecessary. However, thanks to her lack of professionalism, emotional control, and basic business acumen, she challenged my perception that their establishment was the only provider in town for those specific frames. My frame selection of choice was listed at Vision Source for the extravagant price of $266 while another competitor sells the exact same frame for $99 out the door prior to insurance or prescription lenses. I was even able to have my lenses fabricated and installed by that same provider. So, thank you for inspiring me to shop around. I actually saved so much money and was able to afford 2 of the 3 frames I liked by looking elsewhere. Very happy the door closed at Vision Source. I almost significantly overpaid for frames!

Nov 2023

I would not recommend Dr. Barnes. My daughter had PRK and Dr. Barnes was her follow up. She refused to stay after hours to help her out with pain. Also, Dr. Barnes made a typo on my eyeglass prescription and my glasses did not work. She did not apologize.