The stylists are all wonderful! Bianca is the best! She has been my stylist for a couple of years and has always been so accommodating and great to chat with. I would urge Ulta Corporate to renovate the bathroom there. It is disgusting. There is a broken sink, faucet, and floor tiles. It is so gross.
June 2024
Went in to try out some new makeup but needed to know what color to buy. I approached what looked to be a manager to ask for some help and she radioed an employee to help and said she would be right there. After about 5 mins, I asked if she was on her way...the "manager" stated she was helping someone else and would be right over...no problem...but why are three people ( including manager) just sitting around talking about lunch breaks...while one girl just helps. I just left. I was ready to spend some money but will find another Ulta to go to! Horrible service!
May 2024
Salon review: I went in for highlights and left with brown hair. It was so disappointing. My stylists said give it time and it will wash out? I called the manager and she was so kind and got me in the following weekend. I ended up with blond highlights at my next appointment but incredibly fried hair. It’s frizzing on the ends beyond anything I’ve experienced except when I was a kid and bleached my own hair with my friends. It’s so fried that I am trimming my own hair to try and correct it. I called again (this isn’t normally the type of person I am) and the manager offered me to come in for a conditioning treatment.
The stylists are all wonderful! Bianca is the best! She has been my stylist for a couple of years and has always been so accommodating and great to chat with.
I would urge Ulta Corporate to renovate the bathroom there. It is disgusting. There is a broken sink, faucet, and floor tiles. It is so gross.
Went in to try out some new makeup but needed to know what color to buy. I approached what looked to be a manager to ask for some help and she radioed an employee to help and said she would be right there. After about 5 mins, I asked if she was on her way...the "manager" stated she was helping someone else and would be right over...no problem...but why are three people ( including manager) just sitting around talking about lunch breaks...while one girl just helps. I just left. I was ready to spend some money but will find another Ulta to go to! Horrible service!
Salon review: I went in for highlights and left with brown hair. It was so disappointing. My stylists said give it time and it will wash out? I called the manager and she was so kind and got me in the following weekend. I ended up with blond highlights at my next appointment but incredibly fried hair. It’s frizzing on the ends beyond anything I’ve experienced except when I was a kid and bleached my own hair with my friends. It’s so fried that I am trimming my own hair to try and correct it. I called again (this isn’t normally the type of person I am) and the manager offered me to come in for a conditioning treatment.