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Reviews for Lone Star Carpet Care and Restoration
Add your commentLone Star Carpet Care and Restoration
1415 Loma Alto Rd, San Antonio
Directions Call Website Suggest an Edit
1415 Loma Alto Rd, San Antonio
Directions Call Website Suggest an Edit
I got my carpet cleaned on 1/4/24. First, scheduling happened really quickly and the cleaning of two rooms’ carpets was done in 20 minutes. The team let me know that it would take roughly 8 hours for the carpets to dry, it took closer to 24 hrs. One room got a pet treatment and while the cleaning made a dent, I still noticed a pet urine smell. I reached out to the company through there website within a week, no one ever got back to me. I also noticed that while the carpets felt cleaner/fluffier/softer once dry, they got dirtier much faster and almost stiff. Prior to getting the carpet cleaned (we’ve had the carpet for 2 years, never gotten them professionally cleaned... read full review
This review is a few weeks late as I was moving. I used this company for carpet cleaning and carpet patching. They did a great job with scheduling and with patching, but my issue is with the carpet cleaning and customer service (or lack thereof). Once completed, the carpet basically looked the same as it did before but I believe in paying for work performed. Once he was done, he gave me the total and I paid, but I wish I would have inquired about the price before he left. When requesting a quote, I requested to only have the living room, halls, and master bedroom cleaned; 2 rooms were minimally used and the other room had brand new carpet and was unused. After looking... read full review
This review is a few weeks late as I was moving. I used this company for carpet cleaning and carpet patching. They did a great job with scheduling and with patching, but my issue is with the carpet cleaning and customer service (or lack thereof). Once completed, the carpet basically looked the same as it did before but I believe in paying for work performed. Once he was done, he gave me the total and I paid, but I wish I would have inquired about the price before he left. When requesting a quote, I requested to only have the living room, halls, and master bedroom cleaned; 2 rooms were minimally used and the other room had brand new carpet and was unused. After looking... read full review