Gonzaba Labs

Jan 2024

My beef with Gonzaba is that it I have been going to them for years and they could never figure out that I had cancer. I went to an outside urologist and with the first visit he found out that I had cancer. My doctor at Gonzaba at the time kept apologizing. And in short I got mad at Gonzaba's Doctor and told they didn't want me to come back anymore. To me it looks like they screwed up because by the time they found anything I had stage 4 cancer.

Sep 2023

I give the medical staff including front desk people, nurses, NPs and doctors five stars. My issues are mostly with their communication center. If you need to speak to your PCP or someone who works for your PCP, then you need to call Gonzaba's central phone@210-900-4702 and if you're lucky to get someone on the phone within 5 to 10 minutes, then you have to answer the security questions and tell them which Gonzaba medical center you want to talk to and/or who is your doctor and what is your inquiries or issues, then they take a note and will tell you someone will get back to you later!! In case later you miss their call you must call that central number again and go through the same long boring process!! Sometimes It gets very frustrating if you just want to simply ask a question or change your medication or change or postpone your appointment!! I believe this service is for their convenience and not for patient's convenience, otherwise they would provide separate phone numbers for different physicians or at least would provide separate numbers for their different locations!! And the same problem exists with their patient's portal, if you ask a question on portal, then someone tries to call you, and if you miss the call, then you have to call back the same central number and so on...Communication services are really bad.

Oct 2022

Today is october 2022 and I had an appointmen with my Doctor later this month but to find out he wont be there so if I want to see him I have to wait untill January 2023.I guess he has no one to cover for him so if I have an emergency im in trouble after he gave me his card so to call him if I needed him to call him so Itried calling him but didnt work so I think its time to find another Doctor and clinic. GilbertI