Called Atlas to send someone to look at my hvac system. My system wasn't working. Didnt know if it could be repaired or did I need a replacement. Jim arrived and checked everything. Very professional, knowledgeable, and took the time to explain what was wrong. Answered most of my questions. Explained that if repaired would cost so much, but also explained that my unit was 15 years old and what my options were. I was pleased with his thorough investigation and am now tasked with making the decision what to do. Thank you Jim for your expertise.Ok I needed a replacement. Leonardo and his crew Frank and Luis came in to replace my hvac system. They came in early,... read full review
June 2024
We have been experiencing a gradual loss of cooling with our downstairs AC system. I chose Atlas based on the positive reviews and Genesis came out today. He was extremely professional, explained all of our options, and made sure that we were getting the best price. As it turns out, we have to replace the evaporator coil and it will take a few days to get the part. Genesis brought us a complimentary window unit and air cooler so we can keep the downstairs livable over the weekend. He was extremely helpful.Great tech and great company.
June 2024
Atlas has served us well! Most recent visit by Genesis from Atlas went very well. He was running late on a previous job (not surprising for an afternoon appointment) but I was notified of this early and kept up to date on his ETA by the dispatch office. Quickly diagnosed to problem, gave me my options and didn’t try to upsell me on a new AC like a previous competitor had done. As long as Atlas keeps up with the great service, we will be loyal customers!
Called Atlas to send someone to look at my hvac system. My system wasn't working. Didnt know if it could be repaired or did I need a replacement. Jim arrived and checked everything. Very professional, knowledgeable, and took the time to explain what was wrong. Answered most of my questions. Explained that if repaired would cost so much, but also explained that my unit was 15 years old and what my options were. I was pleased with his thorough investigation and am now tasked with making the decision what to do. Thank you Jim for your expertise.Ok I needed a replacement. Leonardo and his crew Frank and Luis came in to replace my hvac system. They came in early,... read full review
We have been experiencing a gradual loss of cooling with our downstairs AC system. I chose Atlas based on the positive reviews and Genesis came out today. He was extremely professional, explained all of our options, and made sure that we were getting the best price. As it turns out, we have to replace the evaporator coil and it will take a few days to get the part. Genesis brought us a complimentary window unit and air cooler so we can keep the downstairs livable over the weekend. He was extremely helpful.Great tech and great company.
Atlas has served us well! Most recent visit by Genesis from Atlas went very well. He was running late on a previous job (not surprising for an afternoon appointment) but I was notified of this early and kept up to date on his ETA by the dispatch office. Quickly diagnosed to problem, gave me my options and didn’t try to upsell me on a new AC like a previous competitor had done. As long as Atlas keeps up with the great service, we will be loyal customers!