All Texas Laundry

Dec 2023

First time ever renting a washer and dryer and the experience was seamless and straightforward. Had them for almost three years and only once had an issue with the dryer that was quickly resolved otherwise they worked great! I will say once it came to returning them it was frustrating how difficult it was to get an answer when calling but once I got my call answered it was quick and easy to schedule the pickup of washer and dryer.

Dec 2023

I am writing this review with complete honesty. Before ordering any service from this company, please be mindful of my experience as a customer for over 4 years.During my first order, the company presented two options for washers: a top door washer and a front door washer. The top door washer was priced $10 lower than the front door washer. I selected the front door washer, but on the day of installation, the installer informed me that the company had been out of top door washers for a long time. It seemed like a trick to charge customers more. Despite the $10 difference, I accepted it without argument. However, during the installation, the company's installer damaged...read full review

Sep 2023

I rented a washer and dryer from here for about three years with no problem. I decided to change apartments and I no longer need a washer dryer for the new apartment I moved to. I called, left voicemails, sent emails, submitted a service request through their website and no one has responded at all. I went to the physical location and the logo is on a door for an empty business. I asked the business next door if they knew anything and they said the used to see the guy that ran it but All Texas Laundry closed maybe a year ago and they cleared out. They have been charging my bank account the entire time even though they appear to be out of business now. They have been using chargeover.com to make automatic withdrawals according to their customer portal and invoices that are still displaying on their website. According to other reviews in yelp and google maps many others have been trying to contact them to get service on their machines, to end service, to start renting with them, and no one has received a response for what appears to be 10 months. Since I have moved, I have disputed the charges but my credit card company said they cannot block future charges because this merchant is not eligible, so I requested a new credit card. I made every effort to contact the business but there is nothing else I can do at this point but post this review to help others and save them some time.