“I was referred to Aqua Werx by a friend and I wasn’t disappointed.
Everyone from the beginning to end of the project were very transparent and prompt with their communication. They were great on pricing as well.
The project manager explained why I needed certain things and I certain things wouldn’t work and he said it in a very professional manner.
I will recommend anyone that needs gutter experience to call Aqua Werx.“
“I've had a full set of gutters for several years! No problems until this year when we got rain again. The area in front of my front porch started overflowing like Niagra Falls which then impacted the wood behind the gutters. It turned out a large rock closed off the drainspout outlet making the water back up.
I called a business l found on Google, taking a chance bc 2 other options did NOT workout.
James came, assessed the problem and gave me a reasonable and sensible quote. (One other roof/gutter business wanted to replace ALL of the other working gutters for $28K.?)
James is a miracle worker. Intelligent, insightful, clever, industrious, believes in recycling and re-using still workable supplies and HONEST! He did an outstanding job...all by himself (not needing extra, costly and sometimes NOT needed helpers)...but careful. My finished product looks better than the original! He also reattached a couple of downspouts which had fallen off bc another person cut corners! JAMES is truly a diamond in the rough!
I may be an old lady, but l am still alert and observant. BC l was a single home owner, l kept learning how to maintain my home. It was easy to see he knew what he was doing.
JAMES IS AN ASSET, and l have already made plans for him return!
Obviously, l recommend him and his employer!“
“Excellent, friendly service from start to finish! My time was respected every step of the way with prompt and courteous workers who arrived ready to work On time and cleaned up after. Work was done completely, Every precaution was made to ensure property was protected.“
“**UPDATE
FAITH called me, was very empathetic, and we touched all bases. I upped my rating to 4 stars. As a small business, she’s very kind, and understanding, not blaming at all. They better keep her around.
***
Before the Job:
Julio was very available and responsive. He came by, spent time with us, and wasn't upset when we initially missed his appointment(oops).
I was apprehensive about going with JAC because I was initially going to go with a roofer that we knew personally, but Julio was so knowledgeable on policies and roofing, that it felt like the safe choice. He worked a good deal with us, actually it was about the same amount of our other quote, but we still decided to go with them.
The workers and materials came exactly when they said, and the job went smoothly. A project manager, I assume, came by to check on things too.
After the Job:
We let Julio know how things went and that one of my garden decorations was broken by some equipment. He said to send him where I got it from and he'd replace it. Also there were some shingle count inaccuracies, so he got with us to fix that too...
We noticed that the vents were either not placed properly or the old ones were replaced. We called Julio several times, no answer. We sent him texts and pictures, no reply. It's been over a week, no reply. We messaged his secretary, she finally got back with us and said that they'd send someone out to fix it, but we don’t know when, she called us today to let us know they have some jobs right now and will come when the window opens.
We asked about the garden decoration replacement update, ghost. We haven’t gotten a reply from Julio, but Faith took care of it after some communication delays.
So all in all 3 stars. Great in the beginning ghost at the end from the owner. He hasn't replied to us at all but the secretary has.“
“Gus and Mayra are great!! Gus’s crew did great on the roofing and gutters at one of my projects. Very quick, efficient and communicated well!“