About Air Express
Air Express is a family-owned business serving the Houston area, focusing on Katy, Sugar Land, and West Houston for over 20 years. They prioritize customers' time, safety, and comfort, delivering reliable 24-hour service. Their technicians, such as Justin and Jose, are highly skilled, honest, and provide good advice on maintenance. Customers appreciate the email and phone updates, respect, and follow-up. While not the cheapest option, Air Express stands by their 100% satisfaction guarantee, ensuring customers get what they pay for. The business is known for its fast and honest service, with trained technicians ready to respond and complete jobs even on weekends. Recent reviews highlight their quick response and friendly staff, with Herman and Mr. Cortez providing efficient and professional service. Herman was praised for being prompt, friendly, and thorough, explaining potential issues clearly. Mr. Cortez efficiently handled AC repairs and cleaning, with customers noting the great savings and even the comfort of their pets during service. Overall, Air Express continues to be a trusted choice for AC repairs and maintenance in Houston.
Water heater problem, the worst!! The best experience ever. Hope that you get Joey the technician! If you do, you can consider yourself lucky! He helped us out in a time of need when we did NOT need this problem. He is so knowledgeable and wonderful!!!! Thanks Joey!!
AC fan motor failed in the evening. Contacted Air Express and a Tech (Jason B) was out first thing in the morning. Confirmed failed part and recommended changing the Contactor and Caps too. Work completed quickly and unit up and running again. Quick and courteous service.
Jason did an excellent job fixing my heater today. He was very knowledgeable, thorough, and took the time to explain exactly what was going on and how it was repaired. I really appreciated how patient and professional he was throughout the entire process. Overall, a great technician and a great experience—I would definitely recommend Jason Bowman to anyone needing HVAC service.