I had an odd request and Russell at NTX stepped up to handle it. I'm a material scientist and needed some gas lines installed in a laboratory.
Russell procured the right tubing, ran it through a fairly tight space, secured it and terminated each end with fittings.
Throughout the process he was courteous, communicative and on time.
The job looks great in 3 areas, but I held back a star because the tubing is a bit bent in one area. Still Russell said he'll come back out and straighten it with some tool soon. Will update then.
Update: Russell came back about a week later and straightened... read full review
August 2024
When something like a water leak happens, the uncertainty of the situation can be paralyzing. What stands out above the quality of work, which was tremendous, was the professionalism and wonderful communication. Miguel was exceptional. We were not home when he arrived onsite. He calmly explained the circumstances, respectfully answered all our questions, and clearly articulated timelines/next steps. Miguel always reviewed the scope of work, even as it evolved, before doing anything. We were very impressed. Despite having to replace the entire water line in the yard, I was impressed on how the team was able to return the yard to almost perfection. Highly recommend.
August 2024
UPDATE 2024: We called NTX Plumbing again for a couple of issues with our toilets and Jose Enriquez was our technician. Jose was professional and courteous. He communicated with us to let us know when to expect him. Upon inspecting one of the toilets, he let us know it was just a nut that needed to be tightened and fixed the problem. We absolutely appreciated his honesty. The other toilet needed a rebuild of the kit and some other leaking issues. Jose repaired it, tested it, and we were all good. About an hour later, the tank was shooting out water and we contacted NTX. Jose came back that evening and was determined to find a solution for us, which he did. We will always... read full review
I had an odd request and Russell at NTX stepped up to handle it. I'm a material scientist and needed some gas lines installed in a laboratory.
Russell procured the right tubing, ran it through a fairly tight space, secured it and terminated each end with fittings.
Throughout the process he was courteous, communicative and on time.
The job looks great in 3 areas, but I held back a star because the tubing is a bit bent in one area. Still Russell said he'll come back out and straighten it with some tool soon. Will update then.
Update: Russell came back about a week later and straightened... read full review
When something like a water leak happens, the uncertainty of the situation can be paralyzing. What stands out above the quality of work, which was tremendous, was the professionalism and wonderful communication. Miguel was exceptional. We were not home when he arrived onsite. He calmly explained the circumstances, respectfully answered all our questions, and clearly articulated timelines/next steps. Miguel always reviewed the scope of work, even as it evolved, before doing anything. We were very impressed. Despite having to replace the entire water line in the yard, I was impressed on how the team was able to return the yard to almost perfection. Highly recommend.
UPDATE 2024: We called NTX Plumbing again for a couple of issues with our toilets and Jose Enriquez was our technician. Jose was professional and courteous. He communicated with us to let us know when to expect him. Upon inspecting one of the toilets, he let us know it was just a nut that needed to be tightened and fixed the problem. We absolutely appreciated his honesty. The other toilet needed a rebuild of the kit and some other leaking issues. Jose repaired it, tested it, and we were all good. About an hour later, the tank was shooting out water and we contacted NTX. Jose came back that evening and was determined to find a solution for us, which he did. We will always... read full review