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Reviews for Village Health Partners - West Plano Medical Village
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Village Health Partners - West Plano Medical Village
5655 W Spring Creek Pkwy Suite 200, Plano
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When you set up an appointment. There is a text service number that will say you can reply cancel to opt out of texts. THIS WILL CANCEL YOUR APPOINTMENT! The text reply is instant. I called less than 5 min later some how my appointment time was full.
This is the text that was sent out…
Hello Joshua,
Appointment Reminder:
- Date/Time: Mon Jul 29 2024, 1:00pm
- Location: VHP West Plano Medical Village 5655 W SPRING CREEK PKWY STE 200, PLANO, TX 750244175
- Details: Annual Physical - 30 with John Moon
- - Please arrive 15 minutes prior to your appointment. - If you are needing labs done, remember... read full review
This health group used to be good, but that changed once they grew and changed offices. Now, the staff no longer seems to know what they're doing and can rarely help. Multiple times, blood works orders never got submitted even though I was told the day before that they had been. Their new app doesn't seem to work at all and seems to have no purpose. It's been ridiculous the past couple years.
Dr. Castle is the best doctor I’ve ever had. He listens to you and really cares about your health. He also responds to any questions you have quickly. The ladies at the lab are super nice and you can get your blood drawn at anytime. The office itself is clean and modern. I will never stop coming here.