Master Mastic LLC

Master Mastic LLC, founded in 1994 by Brian Stilwell and Michele McEwan, is a family-owned business specializing in expansion joint sealing for various industries, including residential and commercial properties. In the residential sector, Master Mastic removes and installs mastic in expansion joints such as pool perimeters, decks, patios, driveways, sidewalks, and more. A customer used Master Mastic years ago for their pool and home mastic and decided to update it. They found the company's booking process to be months in advance, with limited person-to-person communication. The crew arrived within ten minutes of the text notification and completed the job quickly. However, the customer was not notified when the crew finished, discovering it through the billing email. The sand quantity used was excessive, causing a mess when it rained. The final bill was higher than expected, with unclear adjustments. Overall, the customer was satisfied with the quality and longevity of the work but noted room for improvement in customer service. In another residential case, a customer contacted Master Mastic for an estimate, praising the quick response and pleasantness of Traci. Calvin, the assigned professional, was also commended for his expertise. Although Master Mastic didn't handle the customer's grout issue between rocks, the customer highly recommended the company based on their professionalism. A commercial customer praised Master Mastic for their excellent job in removing old, cracked plastic joints and installing new mastic on a pool deck. The job was completed on schedule in just two hours, with the customer highly recommending the company for their professionalism. In summary, Master Mastic LLC is a respected company known for quality mastic installation and removal in residential and commercial settings. While there is room for improvement in customer communication and billing, the company's professionals consistently deliver excellent workmanship.