Run far far away!!! They are never available - meaning sometimes they just aren't in the office at all, and when they are, they are very rude, cold and slow. For a business that is supposed to cater to children, you would think that their level of service would be a little bit more of priority. Do not take your business here unless you want to continuously be disappointed and frustrated.
September 2023
They never answer the phone/voicemails and they don’t bother to inform you when your child’s glasses are available for pick up. Just go to Target; they have much better customer service.
December 2021
We purchased glasses for my 17 mo. old here upon a recommendation from a friend to go with a pediatric specialist while my daughter was so little, and we are back again for round 2 nearly two years later. Melissa at Dallas Youth Optical has been a treasure to work with. She is knowledgeable, prompt, and has excellent customer service. She has taken care of more than one "oops" moments with my daughter's glasses to ensure they were in great shape. Definitely worth the higher price for the expertise and excellent customer service.
Run far far away!!! They are never available - meaning sometimes they just aren't in the office at all, and when they are, they are very rude, cold and slow. For a business that is supposed to cater to children, you would think that their level of service would be a little bit more of priority. Do not take your business here unless you want to continuously be disappointed and frustrated.
They never answer the phone/voicemails and they don’t bother to inform you when your child’s glasses are available for pick up. Just go to Target; they have much better customer service.
We purchased glasses for my 17 mo. old here upon a recommendation from a friend to go with a pediatric specialist while my daughter was so little, and we are back again for round 2 nearly two years later. Melissa at Dallas Youth Optical has been a treasure to work with. She is knowledgeable, prompt, and has excellent customer service. She has taken care of more than one "oops" moments with my daughter's glasses to ensure they were in great shape. Definitely worth the higher price for the expertise and excellent customer service.