Sean was great in the beginning. Last year was a disaster. I received some other couples' taxes thru the portal that lived in Plano. I called immediately to notify him and got no response. I sent several emails, left messages, sent messages thru the portal and got no response. This was a 2 to 3 weeks span of time. I was charged for the couples tax returns and this was never corrected, either. I had my identity stolen last year and not getting a response for weeks was a deal breaker. I did get the correct taxes finally sent to me but not getting a call back about the situation was unacceptable. I left several messages via phone, email and the portal. I wasn't asking for...read full review
Sean was great in the beginning. Last year was a disaster. I received some other couples' taxes thru the portal that lived in Plano. I called immediately to notify him and got no response. I sent several emails, left messages, sent messages thru the portal and got no response. This was a 2 to 3 weeks span of time. I was charged for the couples tax returns and this was never corrected, either. I had my identity stolen last year and not getting a response for weeks was a deal breaker. I did get the correct taxes finally sent to me but not getting a call back about the situation was unacceptable. I left several messages via phone, email and the portal. I wasn't asking for...read full review