WellMed at Pflugerville

Jun 2024

I'm a patient of WellMed in Pflugerville, Tx. Dr. Pooja Mehta was my physician for several months but is no longer with WellMed since her husband's job relocated. I would like for people who might be lucky enough to get Dr. Mehta know what a wonderful doctor she is, how caring & professional. I don't care how many concerns I had, she always found the time to listen & address each one. Thank you Doctor Mehta & Good Luck to you and your family.

Jun 2023

You have to HARASS this practice for every little thing, and even then it will often be done/submitted incorrectly. Insulin refill? Called in incorrectly (non-fillable quantity at pharmacy) THREE times......had to go in in person to get it ironed out after my mom went five weeks without insulin (!!!). Insanity. It just takes DAYS and DAYS and DAYS and CONSTANT phone calls to get medication refills, referrals submitted, pre-authorizations completed, etc....no one ever calls you back even if they say they will- you have to hound them for basic communication. The *constant* delays produce a really negative impact on patient experience. It's an actual part-time job dealing with this practice for my mom's senior care. It doesn't help that every time I call in I speak with someone different, like a call center, who all seem to do a really poor job at communicating patient needs to the actual healthcare team. You hear 5 different things from 5 different people for every issue. It's just overall a disorganized mess; a wild goose chase to nail down what is very basic care. Exhausting and frustrating.

Mar 2022

I saw Nurse Practitioner Katherine Ford concerning the tremendous pain in my right ear. Her attentiveness and bedside manner are 2nd to none. She will either get you fixed up or will get you in with a specialist who will. She cares about her patients, can't say enough good things about NP Ford!