Castle Dental & Orthodontics

Mar 2024

No issues with the dentist/hygienists I have been seen by. I’ve had 2 appts at this location but today was the 2nd time I have walked in thinking I had an appointment and they haven’t been able to see me because they don’t have a hygienist. (Office manager literally just said to me, “apparently no one wants to work”)The first time, I had stopped by in person and made an appointment, and when I showed up for the appointment they didn’t have me in their calendar. The second time was today, where this appointment was made months in advance, I had requested off work, I had woken up earlier than usual (night shift worker) to get here, AND I had driven 30 minutes...read full review

Feb 2024

The dentist and dental hygienists are great, but the office staff and scheduling team are the reason we are now looking for a new dentist. Just a really poor customer service experience.I waited over an hour to be seen for my first appointment because of how backed up they were. There was an emergency that pushed things back, which I understand happens, but I say in the waiting room for an hour without any update. Then the initial appointment is just a check and they schedule you for a second visit to do the actual cleaning, which was frustrating because this was not explained during the initial booking.My husband had a appointment scheduled with them a couple of months...read full review

Jan 2024

This review is on behalf of my husband Terrance Smith. Dr. Le was amazing. She is so kind. She was very great in telling us what to expect. Andrea and Lexi were very great as well. They all showed empathy. Dr. Le called my husband to check on him after the procedure. We highly recommend this Castle to everyone. Thank you Dr. Le, Lexi, and Andrea for everything!!!!!