Reviews for Universal Massage Therapy
Write a reviewHours
Monday: 5:30 - 9PM
Tuesday: 5:30 - 9PM
Wednesday: 5:30 - 9PM
Thursday: 5:30 - 9PM
Friday: 5:30 - 9PM
Saturday: 10AM - 6PM
Sunday: Closed
Ratings
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Universal Massage Therapy
817 Southmore Ave #300e, Pasadena
Directions Call Suggest an Edit
Scheduled my appointment for 11:30, she was a no show. Hours later I got a call saying she had an emergency and couldn't make it. I didn't pry and knew she is a one man band doing it all (I know the feeling being a business owner myself) so we rescheduled for that evening. She the. Proceeded to tell me that she felt sick from a ceremony the night before. I mean, that doesn't sound like an emergency or that she couldn't at least text me that we had to reschedule instead of hours later because she didn't want to wake up but what the heck. I went in at 3:30. The massage was only 30 minutes but I was pleased. I wanted to come back. Because I liked the massage and I liked her, it breaks my heart the way it's gone down. I booked online with her for 11:30 again and again no show. I called and left a message and to this day there has been no response. Her online booking even put my appointment to my calendar yet while I was waiting the appointment time on her end mysteriously chances to 3. I couldn't do that this time. The app was now telling me if I didn't make that appointment I would be charged a no show fee. There's no where on the app to call or cancel and nothing they can do, I was at her mercy. Still, no call, no reschedule, nothing. I called my credit card company twice. Once after the cancel to let them know that I fear the charge is coming but I was hoping we could fix it together instead of that route first. She never called back. So the credit car reimbursed me. And now, even though I would have given a second chance, I'm here leaving a review. All of the feelings of hurt from being treated this way turns to disgust as I get charged for being no showed on. Charge me to waist my time? Gutted.
Amazing deep tissue massage!! You need to try this!!Very relaxing, comfortable, professional, & felt safe.She knows exactly where, when, how, and the right amount of pressure. Felt like a restart.Now i can go on with life without pain.I feel so much betterThanks??
excellent service, very professional, good atmosphere and very clean. the therapy of the best that I have found. the pain caused by the sciatic nerve has decreased 100% after few sessions excellent experience I recommend it to all and prices are very accessible. Thank you.