I purchase, on average, a vehicle a year. This is the worst experience ever. The salesmen are great in the used cars, but the manager (David) looks and acts like he just got out of prison. He won't allow price discussions over the phone in an attempt to get you hooked, up charge and overcharge. Don't waste your time with this place. Read through these reviews, this is a common experience with these people.
February 2024
I bought a 2017 Ford Escape in October of 2022. Drove it home and parked it. 2 days later I drove it again and it overheated. I called the dealership, took it back, they said they put the wrong coolant in it. It destroyed the motor so they had to replace it, using the extended warranty of course. It took 6 months for them to replace the motor. I got my car back, had it for maybe 6 months and it broke down again. This time they said it needed a new power train module but I had to purchase a 2nd key for it first. That was over $250. It actually ended up being censors on the crankshaft and had nothing to do with needing a 2nd key but I was still charged for it. Overall I... read full review
September 2023
I had a coupon for $59 oil change and tire rotate at the Paris Ford dealer. They told me my air cleaner was dirty, I asked how much for the filter and was told $31 and said okay. I was charged $82.50 for labor, $79.14 for parts, $3.00 for hazard waste plus $6.53 tax. I will never do business with them again and I know a lot of people who will not either. To top it off, the cashier called the service manager over to see how he can rectify the situation but all he could do was just grin and say, "that's just the way it is". They did give me a discount of $43 but the final bill was $128.17. Did I mention I had a coupon for $59? So far I've heard from... read full review
I purchase, on average, a vehicle a year. This is the worst experience ever. The salesmen are great in the used cars, but the manager (David) looks and acts like he just got out of prison. He won't allow price discussions over the phone in an attempt to get you hooked, up charge and overcharge. Don't waste your time with this place. Read through these reviews, this is a common experience with these people.
I bought a 2017 Ford Escape in October of 2022. Drove it home and parked it. 2 days later I drove it again and it overheated. I called the dealership, took it back, they said they put the wrong coolant in it. It destroyed the motor so they had to replace it, using the extended warranty of course. It took 6 months for them to replace the motor. I got my car back, had it for maybe 6 months and it broke down again. This time they said it needed a new power train module but I had to purchase a 2nd key for it first. That was over $250. It actually ended up being censors on the crankshaft and had nothing to do with needing a 2nd key but I was still charged for it. Overall I... read full review
I had a coupon for $59 oil change and tire rotate at the Paris Ford dealer. They told me my air cleaner was dirty, I asked how much for the filter and was told $31 and said okay. I was charged $82.50 for labor, $79.14 for parts, $3.00 for hazard waste plus $6.53 tax. I will never do business with them again and I know a lot of people who will not either. To top it off, the cashier called the service manager over to see how he can rectify the situation but all he could do was just grin and say, "that's just the way it is". They did give me a discount of $43 but the final bill was $128.17. Did I mention I had a coupon for $59? So far I've heard from... read full review