Communication is poor in this salon. Employees speak Vietnamese and don't understand English well. The salon is lovely, but they need English speakers on duty at all times. I did not get the manicure I asked for, and when I gave them a gift card I was given for my birthday, I was told it had already been used. Don't buy gift certificates from them as you cannot trust they will honor them. This salon has a lot of potential if managed by the right person.
May 2024
No. I’ve been trying this place over and over again and each time, they disappoint. For $85, I would expect to walk out happy and excited about my nails. They don’t know how to sculpt nails; they come out so thick and ugly. Then, they can’t do a French manicure to save their lives! I ask for one color on the sample and get a different color. They almost always leave me with a nick or cut. They rush through the job without anyone waiting! They are rude and unfriendly except the gentleman who was at the front. I’m sick of the lack of customer service for a service that costs this much money. I’m sick of the horrible work done. No more getting our money.
April 2024
I come here frequently for pedicures and enjoy it everytime, i feel its clean. However, the first time I did an eyebrow wax I was disappointed. The lady frequently blew her nose and without gloves touched my face and all the equipment. I asked her to sanitize her hands and she said "I used tissue". No please wash your hands frequently. Who knows what else you do while not washing.
Communication is poor in this salon. Employees speak Vietnamese and don't understand English well. The salon is lovely, but they need English speakers on duty at all times. I did not get the manicure I asked for, and when I gave them a gift card I was given for my birthday, I was told it had already been used. Don't buy gift certificates from them as you cannot trust they will honor them. This salon has a lot of potential if managed by the right person.
No. I’ve been trying this place over and over again and each time, they disappoint. For $85, I would expect to walk out happy and excited about my nails. They don’t know how to sculpt nails; they come out so thick and ugly. Then, they can’t do a French manicure to save their lives! I ask for one color on the sample and get a different color. They almost always leave me with a nick or cut. They rush through the job without anyone waiting! They are rude and unfriendly except the gentleman who was at the front. I’m sick of the lack of customer service for a service that costs this much money. I’m sick of the horrible work done. No more getting our money.
I come here frequently for pedicures and enjoy it everytime, i feel its clean. However, the first time I did an eyebrow wax I was disappointed. The lady frequently blew her nose and without gloves touched my face and all the equipment. I asked her to sanitize her hands and she said "I used tissue". No please wash your hands frequently. Who knows what else you do while not washing.