This is an updated post regarding the billing practices that are being performed by new Braunfels Eyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact... read full review
February 2024
I had a great experience at Eye Care New Braunfels.I walked in a few minutes before my appointment and was greeted with a warm welcome by both Andrea and Natalie. I was not asked for any additional information as it had already been confirmed prior to the visit and entered into the system. There were no surprises or hidden fees, and any out of pocket expenses including warranty information was explained very well. The eye exam was very thorough, and even though I had many questions, I never felt rushed. I highly recommend this office.
October 2023
As a first time customer, I had an absolutely great experience at this Optometrist/Eye Care Center! This was one of the BEST customer service experiences I’ve received from a business (from an entire Staff) in a while! Dr. Lozano was very nice and thorough with my exam and explaining the current condition of my eyes. Additionally, Andrea and Natalie were very patient, knowledgeable and thorough with going over the multiple selection of frames and the various options for the lenses that the center offered, to include explaining the details of my insurance coverage. I definitely recommend this location!! Thank you Eye Care New Braunfels Team!!
This is an updated post regarding the billing practices that are being performed by new Braunfels Eyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact... read full review
I had a great experience at Eye Care New Braunfels.I walked in a few minutes before my appointment and was greeted with a warm welcome by both Andrea and Natalie. I was not asked for any additional information as it had already been confirmed prior to the visit and entered into the system. There were no surprises or hidden fees, and any out of pocket expenses including warranty information was explained very well. The eye exam was very thorough, and even though I had many questions, I never felt rushed. I highly recommend this office.
As a first time customer, I had an absolutely great experience at this Optometrist/Eye Care Center! This was one of the BEST customer service experiences I’ve received from a business (from an entire Staff) in a while! Dr. Lozano was very nice and thorough with my exam and explaining the current condition of my eyes. Additionally, Andrea and Natalie were very patient, knowledgeable and thorough with going over the multiple selection of frames and the various options for the lenses that the center offered, to include explaining the details of my insurance coverage. I definitely recommend this location!! Thank you Eye Care New Braunfels Team!!