Healthcare Associates of Texas - McKinney South

I'm leaving because I can't get ahold of anybody on the phone just to cancel my appointment. I sat on hold for 15 minutes yesterday, then tried to get somebody again today with no luck. After a ten minute hold a lady picked up accidentally and I could hear her talking crap about a customer she had just talked to and she said she hates this place. When I spoke up to let her know I was on the phone, she hung up and I waited on hold again for 30 more minutes before I gave up and moved on with my life. My doctor was great, but I can't trust this place if I can't even talk to somebody on the phone to cancel an appointment.

The doctors and nurses are excellent! They deserve a 10/10. The problem is the administrative part. Calling to make an appointment is a headache. You can wait for the phone to be answered for more than 10 minutes or you can spend the whole day calling (more than 4 times) until you get an answer and you can make an appointment. If you want them to answer you, you must call 5 minutes after they open to the public, 100% you will be answered in less than 30 seconds. I have been a patient for more than 4 years and this has always been the case. Customer service has never improved. At check-out they always tell you that you do not have to pay anything and then you receive a... read full review

Initially I scheduled annual physical exam which insurance should cover 100% and they cancelled it and rescheduled it but switched to ‘establish care’. They said they usually don’t do physical exam for new patients on the 1st time visit (which I have done it at several other clinics in Dallas for the first time visit). Then I got almost $300 bills for talking to doctor for 5 minutes of the ‘establish care’. Also my blood lab showed I was Vitamin D deficiency but I got prescription of Vitamin B (my Vitamin B level is normal). Doctor and staff was nice, but hard to trust them based on the experience. Will never go back for sure.