“I've been patronizing this location for years. However, I'm not sure if due to a change in management or employees, but the new lady at the counter does nothing more than intake. For example, I informed her that some metal button clasps on a shirt were damaged the last time they pressed it. She didn't know how to reply, and ultimately concluded she wouldn't fix it. Either way, I'd like to see the old management/employees back to retain the customer service it once had. Still, I give the location four stars solely due to the amazing HISTORY of customer service, but you really learn something about a business when something doesn't go as planned.
UPDATE: When going to pick up my dry cleaning, I met the owner who confirmed that the morning employee only does intake, so he asked me to bring the shirt pictured to him. When I did, he offered to fix it, so I've upgraded back to stars.
FYI: The owner is typically there after 3pm.“
“Since under new ownership this dry cleaners is hands down the best! They asked me to give them another try. I am glad I did.“
“This cleaners was heaven sent! My fiancé an I were coming into town from Houston for my sisters wedding an our dog threw up all over my bridesmaids dress and his suit we called around and found Royal cleaners! They answered the phone an took my worry away not only did they clean our wedding outfits beautifully they came in our their day off for us to pick up our stuff! We are beyond grateful for them an truly don’t know what we would have done. Thank y’all so much for helping us out I hope y’all’s kindness doesn’t go unnoticed!“
“A Decade of Impeccable Service
For over a decade, Dry Clean Super Center at Stonebridge Ranch has been my dry cleaner. Great service.“