Baylor Primary Care at McKinney

Jul 2023

Beware of inappropriate billing. My daughter had a normal annual physical as a new pt there for first time. It should be fully covered by insurance. She's a teen now and has childhood asthma as history. Because they ask and we discussed that we got billed for that. She was not having any acute problems. Call their billing services as well as patient relations and all they said was "that's how we bill unfortunately". We've never been billed because of a asthma history ever with all other visits with other doctors office in the past. This is upsetting enough that I don't want to go back for the fear of extra billing or surprise medical bills.

Jul 2023

Beware of inappropriate billing. My daughter had a normal annual physical as a new pt there for first time. It should be fully covered by insurance. She's a teen now and has childhood asthma as history. Because they ask and we discussed that we got billed for that. She was not having any acute problems. Call their billing services as well as patient relations and all they said was \\\"that's how we bill unfortunately\\\". We've never been billed because of a asthma history ever with all other visits with other doctors office in the past. This is upsetting enough that I don't want to go back for the fear of extra billing or surprise medical bills.

Nov 2021

My doctor is amazing and I’ve been coming here for 7 years, but the customer service and scheduling here is god awful. I was forced to wait 3 days to get an appointment. I was also told I couldn’t go into see my doctor because it was for a sinus infection so my appointment had to be virtual. Then they called me and told me I couldn’t have the appointment and that my doctor said I needed to come in person. When I called back to reschedule they held me on hold off and on FOR HALF AN HOUR just to tell me I couldn’t have the appointment and to find care somewhere else. THE EARLIEST RESCHEDULE THEY HAD WAS FOR NEXT WEEK WEDNESDAY. Meaning I would have to wait 6 DAYS...read full review