Alondra Salon

Jun 2021

I had a horrible experience. I went in with virgin hair, wanted a hair cut and HIGHLIGHTS. What I left with was not what I asked for. For someone who wanted what I was given may had been happy. I'm going to post a photo of how my hair was before the I went to Alondras then what I asked for, and what I left with. They charged me $350! Straight out told me I was being charged for balayage and not HIGHLIGHTS WHAT I ASKED FOR. SUPER DISAPPOINTED! I'm disputing the charge because the service received was not what I asked for. And I requested highlights! I even tried calling the salon back and they never answered my call and someone called me back at 9 at night when I called back there was no answer. This is worst nightmare ever! They lady Yuri is the one who worked on my hair. I'm from the Houston area so I figured why not do something different for the summer! This is like a horror movie to me! Customer service is s*** here. I will be returning for a refund. It looks like I dyed hair 3 months ago and need to redo it again. I'll post photos of how my hair looked before , what I asked for and how it looked after I left the salon. DONT GO HERE, save your money, they will mess up your hair, rip you off when it's time to pay!

The worst ever! And I shouldn’t have paid. Had I had known I didn’t have to pay, I would have walked out of that place! 350$ for a joke. They don’t want to fix it and don’t want to give me a refund. DONT GO HERE! They only want your money.

Oct 2020

I needed to get my hair dyed. Saw the glowing reviews (minus 1, I'll get to this later), called the number. Now, usually when you call a business you are presented with the name of the business, person who is helping you, followed with "how may I help you". NOPE, this doesn't exist here. You are presented with "Si". Okay. Moving on I explained what I needed. Lady spoke in Spanish the entire time. No problem, however if your soon to be customer speaks only English you need to be transparent and say I don't speak English or that someone who speaks English will call them later. Okay, moving on...I spoke in Spanish, explained what I needed. Sent her photos of color reference and a photo of the haircut I wanted. Time was agreed at 10am, time that its registered on her business when the doors open. The day of the appointment comes. I arrive at 9:50am, and I stay in my car until I see the open sign on. Its becomes 10:03 am. I text her I have arrived. Half an hour passes and NO SHOW. I text to cancel the appointment. NO ONCE DID SHE TEXT SHE WAS ON HER WAY. NOT ONCE WAS I TEXTED BACK APOLOGIZING FOR MAKING ME WAIT. NOTHING. Now, all these glowing reviews are in Spanish and it just makes me wonder: are they customers or relatives, both? NOW, the 1 negative review that I did found was explaining THE EXACT THING THAT HAPPENED TO ME: being there at 10am and waiting (in the case of the negative review) an HOUR for the owner to show up. IF your place a business hour and cannot manage to show up in time, adjust the time when you are able to. If you are running late, COMMUNICATE WITH YOUR CUSTOMER!!!!!! IF you are unable to work at the scheduled hour, COMMUNICATE WITH YOUR CUSTOMER!!! Again, COMMUNICATE!!!!! Beautiful before and after pictures won't make your business; responsibility and business ethics does. I don't recommend this place, unless you like to waste your time waiting for the owner to eventually show up. AVOID, AVOID, AVOID.