Derik 2.0 did a great job. We had another company take a look, before calling 3d-Air for a second estimate. The first company told us we had to replace the PCB and fan motor, and that it would cost $2000. Derick came in and saw that it was actually just an external wire that had been corroded. He fixed the whole thing in an hour and saved us almost 2k. Highly recommend!
June 2024
Called to get assistance as my thermostat was communicating with the AC unit. They arrived earlier than expected which was awesome. Derek the technician was super friendly and informed me of what he was doing, why and how it can be fixed. Turns out the Honeywell circuit board in the attic failed. He had one in his truck and fixed the AC in less than an hour. They were a life saver. Will definitely use them now over the contractor who initially installed the AC on our home which is not even 4 years old.
Thank you Derek and 3D
April 2024
We recently worked with Derick from 3D Air to trouble shoot and ultimately replace a split-type air conditioner distributed by "Mr.Kool". Both the outside and inside units were seriously damaged by the installer who purchased it from Amazon. It was impossible to obtain customer service from a "Mr. Kool" technician as there are none! We could not find anyone in Houston willing to touch it!
Derick made repairs to the damaged connections on the outside unit which the original installer had mis-threaded and stripped and was able to get it up and running. However, the inside unit began to drip substantial amounts of condensation down... read full review
Derik 2.0 did a great job. We had another company take a look, before calling 3d-Air for a second estimate. The first company told us we had to replace the PCB and fan motor, and that it would cost $2000. Derick came in and saw that it was actually just an external wire that had been corroded. He fixed the whole thing in an hour and saved us almost 2k. Highly recommend!
Called to get assistance as my thermostat was communicating with the AC unit. They arrived earlier than expected which was awesome. Derek the technician was super friendly and informed me of what he was doing, why and how it can be fixed. Turns out the Honeywell circuit board in the attic failed. He had one in his truck and fixed the AC in less than an hour. They were a life saver. Will definitely use them now over the contractor who initially installed the AC on our home which is not even 4 years old.
Thank you Derek and 3D
We recently worked with Derick from 3D Air to trouble shoot and ultimately replace a split-type air conditioner distributed by "Mr.Kool". Both the outside and inside units were seriously damaged by the installer who purchased it from Amazon. It was impossible to obtain customer service from a "Mr. Kool" technician as there are none! We could not find anyone in Houston willing to touch it!
Derick made repairs to the damaged connections on the outside unit which the original installer had mis-threaded and stripped and was able to get it up and running. However, the inside unit began to drip substantial amounts of condensation down... read full review