We are not happy with some of the products. When the product cost 20.00 and it is bad out of the box, 3 in the past month, we are small and sell maybe 15 a month, I have to pay 10+ for shipping, at $20.00 and hour for employee handling, we lose money trying to resolve a bad product.
November 2023
I am very impressed with the customer service! I had a thermion xg50 that I was having trouble with image clarity. I sent it in for warranty repair and they said it wasn’t repairable so they sent me a brand new thermion 2 xp50 pro and had it to my door 14 days from the time I shipped my old one. They have a customer for life! Thanks for great communication and service!
April 2023
I could not be happier with my experience with Pulsar and Sellmark. Bought a Thermion XP50 and a pair of Accolade XP50s in late 2020. Both optics worked very well in the time that I had them, but earlier this year i started having issues with the LRF in my Accolades. I sent them in for repair, and they sent me a BRAND NEW and FULLY UPDATED optic (Merger XP50). Not only did they exceed my expectations, but they had it shipped to my door in less than a month from the time I sent it in. Thank you so much for producing a high quality optic with excellent customer service and an incredible 3 year warranty.
We are not happy with some of the products. When the product cost 20.00 and it is bad out of the box, 3 in the past month, we are small and sell maybe 15 a month, I have to pay 10+ for shipping, at $20.00 and hour for employee handling, we lose money trying to resolve a bad product.
I am very impressed with the customer service! I had a thermion xg50 that I was having trouble with image clarity. I sent it in for warranty repair and they said it wasn’t repairable so they sent me a brand new thermion 2 xp50 pro and had it to my door 14 days from the time I shipped my old one. They have a customer for life! Thanks for great communication and service!
I could not be happier with my experience with Pulsar and Sellmark. Bought a Thermion XP50 and a pair of Accolade XP50s in late 2020. Both optics worked very well in the time that I had them, but earlier this year i started having issues with the LRF in my Accolades. I sent them in for repair, and they sent me a BRAND NEW and FULLY UPDATED optic (Merger XP50). Not only did they exceed my expectations, but they had it shipped to my door in less than a month from the time I sent it in. Thank you so much for producing a high quality optic with excellent customer service and an incredible 3 year warranty.