Damage Restoration in Lubbock

“I'm very happy with their work. Did a fantastic job my carpets look and smell great.“

“Jon and Evan are the best. We came home from a weekend away to our second slab leak in less than a month and we met with several companies that wanted to charge us thousands of dollars just to dry out the house, not even fix any damaged drywall. One of the local companies that tried to take advantage of our situation rhymes with schmarpet schmech. I called Falcon Flood Services because of their great reviews and Jon came out within an hour or so, even though it was late in the day. They got to work and went above and beyond to give me and my wife peace of mind that we weren’t going to have mold. These guys knew we weren’t filing an insurance claim and they worked with us every step of the way to make sure we weren’t totally screwed financially. They even got me hooked up with a guy who does good drywall work. I cannot speak highly enough of Jon and Evan. These guys have a high attention to detail and won’t leave till the job is done right. They made sure both they and we and were happy. I hope I never have another flood, but if I do I’m calling Falcon Flood Services. They definitely made a super stressful time a lot easier to get through.“

“Great company to work with .Super nice guys and also quick to get you taken care of .“

“We will certainly consider engaging this company again in the future. Their prompt response and valuable assistance during a challenging situation were truly commendable. It was an excellent experience working with them, and we wholeheartedly recommend their services to others.“

“I have used this company before! As a builder we had a water leak. Company responded promptly and took care of the leak! This other review by this Caleb guy sounds like a disgruntled ex employee. Should be ashamed of himself! Clearly by all of the other 5 star reviews his is a biased review. I bet he was the problem! Would highly recommend this company!Service: Water damage-related cleanup & repair“

“My home suffered catastrophic damage in the June 2025 storm, and navigating the aftermath was incredibly stressful and chaotic. Dealing with insurance, the mortgage company, and multiple contractors added overwhelming layers of complexity — I felt completely lost.
That all changed the moment I started working with Mark and the team at ServPro. From our very first meeting, Mark listened with genuine compassion and, for the first time, someone clearly explained how the process would work. I went home that day and finally felt a sense of relief — I actually slept a little easier that night.
Throughout the entire restoration process, Mark was a proactive communicator, always responding quickly to my texts and calls. He kept me updated every step of the way, and ensured each task was completed with care and precision. If something wasn’t perfect, he made it right — no questions asked. Thanks to Mark and ServPro, my home isn’t just restored — it’s rebuilt stronger and more to my liking than it was before.
What truly sets this team apart, though, is how they treated me: like family. They brought compassion, patience, and understanding to a very difficult time in my life — and that meant the world.
Special shoutout to Ray and Luis — they showed up every day with a smile, worked incredibly hard, and clearly put so much pride into their work. Their attention to detail and positive energy made a huge difference.
If you're going through something tough and need help you can truly trust, call ServPro and ask for Mark. You’ll be in excellent hands.“

“Conner & his helper had Great customer service very polite and respectful. They asked if I had any concerns and assured me that they will give their best in this service today and they did just that !! My carpet looks fabulous and smells amazing!!! Thank you guys !!! Yall are awesome !!!“

“These guys were super helpful when my apartment flooded, answered all my questions and were very courteous and kind. Highly recommend.“