The service team gave me a 30-minute prearrival courtesy call, they were very knowledgeable and worked efficiently to repair my pool cover, and they explained the repairs needed and answered all of my questions about the service project. I am very satisfied with the work of Cover Care in Lubbock.
October 2023
Replacement technicians were great; office staff, not so much. I was scheduled for work on a Friday and Thursday evening I received a text message confirmation. When no one showed up Friday morning, I called the office after lunch to inquire and was told quite bluntly that I had been rescheduled for the next Tuesday. I said that I felt that I should have been informed of the change and was told that the technicians knew what was needed and that I did not need to be here for the work. Since the pool is in a fenced and locked back yard with dogs, I did need to be here to provide access. I felt that the person was rude and certainly not customer focused. The repair... read full review
September 2023
As the work of the guys that came to repair our cover, they were excellent!!The only problem I have is that they said we plugged up our pump using an extension cord which we have NEVER done that and also that the pump wasn’t available for inspection. It was by the pool and they never asked so why did they assume we did the above without asking us about any of it?Otherwise they were great and got the work done in record time.
The service team gave me a 30-minute prearrival courtesy call, they were very knowledgeable and worked efficiently to repair my pool cover, and they explained the repairs needed and answered all of my questions about the service project. I am very satisfied with the work of Cover Care in Lubbock.
Replacement technicians were great; office staff, not so much. I was scheduled for work on a Friday and Thursday evening I received a text message confirmation. When no one showed up Friday morning, I called the office after lunch to inquire and was told quite bluntly that I had been rescheduled for the next Tuesday. I said that I felt that I should have been informed of the change and was told that the technicians knew what was needed and that I did not need to be here for the work. Since the pool is in a fenced and locked back yard with dogs, I did need to be here to provide access. I felt that the person was rude and certainly not customer focused. The repair... read full review
As the work of the guys that came to repair our cover, they were excellent!!The only problem I have is that they said we plugged up our pump using an extension cord which we have NEVER done that and also that the pump wasn’t available for inspection. It was by the pool and they never asked so why did they assume we did the above without asking us about any of it?Otherwise they were great and got the work done in record time.