Acres North Veterinary Hospital: Wolfe Shelli DVM

Nov 2023

I have waited over 2 months to write this, as it has taken me a LONG time to calm down. I brought our cat in the morning of August 28, 2023, as he had been very lethargic and not eating. We saw Dr. Meghan Oswald. She ordered x-rays but no blood work. She said the x-rays showed our cat to have Peritonitis, a condition almost always fatal in cats. Dr. Oswald said our cat would die in 10-14 days. I took a picture of the x-ray and left feeling terrible. I sent the x-ray to a family vet friend at the Texas A&M Vet School who looked at the x-ray and said there was no Peritonitis. Our friend said blood work should have been done to confirm a diagnosis like that. Fast forward 10 weeks; our cat is in perfect health and I can assure you that you need to find somewhere else to go for your veterinary care. I can never forgive this clinic and Dr. Oswald for scaring the hell out of my family and I. This was a very traumatic experieince.

Feb 2022

Everyone was wonderful! Our baby was wagging his tail and giving kisses like he was comfortable there. They explained their services and plans clearly and made sure we weren't left with questions.

Dec 2021

Recommend them greatly! They really care about your pets! Very loving towards them! The 3* is for their falsification with prices. Don't fall for the "possible" miscellaneous charges. They will ensure that you pay for it. They say "if they're needed" before procedures but they don't give you a choice after. On top of that, we told them our dog had just gone into heat before we scheduled the spay. They didn't tell us until after the surgery that it was an extra $45 charge for her being in heat. When I told them they knew she would possibly still be in heat when they made the schedule so they should have informed us about the extra charge at that time or told us we could wait, their first excuse was "that's why we put the miscellaneous charge in there; for things like this." I told them that possibility, which was known beforehand, was not discussed. Their next excuse was "she had an enlarged uterus so she could have been in heat or impregnated", basically saying we should accept the abortion charge not discussed beforehand (odd statement from someone in a very Republican state). Be VERY careful and MAKE them explain all charges and POSSIBLE charges before they do anything with your dog!!! They WILL take advantage of the lack of information and not tell you until required payment time...