Edited 4/27/24. The office called me first thing to get me bk on schedule which I greatly appreciated. The doctor and staff were all great and I even signed up for a 12 month wellness plan.Appt confirmed on 4/14 for 4/27. They leave me a message the day before telling me they had to cancel but can see me asap like I didn’t already plan my life out around their scheduling system. No thanks I will go somewhere more reliable.
December 2023
Took my doggy "sugar" here for an emergency surgery ( open pyometra) they were very urgent about the matter we were sent back into a room almost immediately and the doctor came in dang near as soon as the nurse left. Did a physical exam on sugar and sent her back to get prepped for surgery immediately. THEY SAVED MY DOGS LIFE! and for that I'm beyond grateful for every single person that works there. Will definitely be using Banfield for all my pets current or future. Great people and they truly care about your pets no doubt! Sugar is doing great now and picture attached is the night she came home from the surgery (she's mad she had to wear the... read full review
September 2023
I recently had to put my dog down who I had had for almost 16 years. The staff was caring during this very difficult time which I greatly appreciated. However, on the day I had to put my baby down I found out that I was unable to cancel the wellness plan and I would have to keep paying until the end of my plan ( 6 more months) . This kind of feels like a kick when you're down. I understand this is not an issue with the Little Elm location but more the company.
Edited 4/27/24. The office called me first thing to get me bk on schedule which I greatly appreciated. The doctor and staff were all great and I even signed up for a 12 month wellness plan.Appt confirmed on 4/14 for 4/27. They leave me a message the day before telling me they had to cancel but can see me asap like I didn’t already plan my life out around their scheduling system. No thanks I will go somewhere more reliable.
Took my doggy "sugar" here for an emergency surgery ( open pyometra) they were very urgent about the matter we were sent back into a room almost immediately and the doctor came in dang near as soon as the nurse left. Did a physical exam on sugar and sent her back to get prepped for surgery immediately. THEY SAVED MY DOGS LIFE! and for that I'm beyond grateful for every single person that works there. Will definitely be using Banfield for all my pets current or future. Great people and they truly care about your pets no doubt! Sugar is doing great now and picture attached is the night she came home from the surgery (she's mad she had to wear the... read full review
I recently had to put my dog down who I had had for almost 16 years. The staff was caring during this very difficult time which I greatly appreciated. However, on the day I had to put my baby down I found out that I was unable to cancel the wellness plan and I would have to keep paying until the end of my plan ( 6 more months) . This kind of feels like a kick when you're down. I understand this is not an issue with the Little Elm location but more the company.