Made a call few days back and had the pleasure of speaking with Ben regarding purchase of a skid steer. Some of the best response from start and incredibly helpful for several days of questions. Tested the skid yesterday and very pleased with only one issue that they addressing. Met with Sarge next and more than pleased with deal we made, great guy. They provided service logs and I spoke with on site mechanic as an added bonus. I have been looking at skids for 6 weeks and NO OTHER avenue went so far to work with me. I will make the extra drive past so other locations for equipment rental and purchase in the future.
November 2020
Yard guy doesn't care on a Friday afternoon. Left me waiting on a receipt. Had to get another yard guy to help. Poor customer service. If I rent a piece of equipment, I expect a receipt. Instead i get ignored. Manager needs to either retrain or get better help. I'm not impressed.
November 2018
I have used Sun Belt off and on in the DFW Metroplex and this location in Lewisville is by far the best! EVERYONE I spoke with was amazing! They helped me out in a pinch and was very willing to work with me each time I threw a wrench in our plan. They were all very friendly and didn't make me feel like I was being an inconvenience, which I was being, but they didn't make me feel like it. I would recommend using this location in a heartbeat! Thanks for the excellent customer service guys!!
Made a call few days back and had the pleasure of speaking with Ben regarding purchase of a skid steer. Some of the best response from start and incredibly helpful for several days of questions. Tested the skid yesterday and very pleased with only one issue that they addressing. Met with Sarge next and more than pleased with deal we made, great guy. They provided service logs and I spoke with on site mechanic as an added bonus. I have been looking at skids for 6 weeks and NO OTHER avenue went so far to work with me. I will make the extra drive past so other locations for equipment rental and purchase in the future.
Yard guy doesn't care on a Friday afternoon. Left me waiting on a receipt. Had to get another yard guy to help. Poor customer service. If I rent a piece of equipment, I expect a receipt. Instead i get ignored. Manager needs to either retrain or get better help. I'm not impressed.
I have used Sun Belt off and on in the DFW Metroplex and this location in Lewisville is by far the best! EVERYONE I spoke with was amazing! They helped me out in a pinch and was very willing to work with me each time I threw a wrench in our plan. They were all very friendly and didn't make me feel like I was being an inconvenience, which I was being, but they didn't make me feel like it. I would recommend using this location in a heartbeat! Thanks for the excellent customer service guys!!