Best Heating & Air Conditioning / HVAC In Lewisville

“Marco came on time. I appreciated that he came with shoe covers and a mat to keep my floors from getting dirty.

Marco was respectful and professional throughout the whole process. He told me beforehand what needed to be done and what the cost would be. I thought that the cost was reasonable.

I appreciate that Marco showed me pictures of the work that he did. I was so pleased and impressed with the service that I signed up for their Prime Advantage Family service plan. I would highly recommend Prime AC and Heat for anyone looking for work to be done on their HVAC systems.

Update 09/15/23

This is now the third time that Marco came out to provide service for my HVAC system. Today's service was for the annual furnace inspection and maintenance service that is part of the Prime Advantage Family service plan. Marco replaced the filters free of charge. He inspected the furnace to make sure that it isn't leaking CO.

After Marco inspected everything, he showed me pictures and gave me a detailed explanation of the inspection and service that he provided. I appreciated that he took the time and made the effort to explain everything to me.

Marco came out the previous time when my upstairs AC unit suddenly stopped working at the end of July. I was really appreciative that I was able to schedule an appointment the very next day after my upstairs AC unit went out. It was the same issue that I had with my downstairs AC unit back in the Spring. He promptly fixed the issue again. And as always, he showed me pictures and explained to me the work that he did.

I've been very pleased that I chose Prime AC and Heat to service my HVAC system. I believe that they provide honest, professional, and excellent service at a reasonable price. I wholeheartedly recommend choosing Prime AC and Heat to maintain and service your HVAC system.

Update 04/16/24

Marco came out for the annual maintenance check-up for my AC units. As always, he took his time and did a thorough job of inspecting my units.

I was impressed that Marco remembered to make a repair with my drain line that we had discussed during his last visit in September 2023. After he finished making the repairs, he showed me pictures of the work that he did. I'm again pleased with the excellent service that Marco provided.

I feel that the cost for the repair was reasonable. And since I have the Prime Advantage Family service plan, I received a 10% discount on the repair.

I continue to be pleased that I've chosen Prime AC and Heat to service my HVAC system. I'm thankful to receive excellent service at a reasonable price.

Update 07/12/24

I noticed that water was dripping out of the secondary condensate line, so I knew that there was an issue that needed to be addressed. I contacted Prime AC and Heat yesterday, and they scheduled Marco to come out today.

Marco came on time as usual. He quickly diagnosed the issue to be that the primary condensate line was blocked. He cleared out the blockage, and the issue is now resolved.

I was expecting to be charged for Marco's services, but I was surprised when he didn't charge me anything. He humbly said that he didn't really do anything except some cleaning. I was very thankful and appreciative to receive excellent service as usual without even being charged for it.

I feel even more that I made the right decision to choose Prime AC and Heat to take care of any issues that I have with my HVAC units. I have peace of mind knowing that if any issues do arise, I can trust Marco to promptly come out and fix the problem.“

“Our experience from TexAire has been nothing short of remarkable. From the initial phone call interaction through the end of service, each representative that we had the pleasure of interacting with was honest, informative, and put our needs first. The transparency of their process and sticking to their word is something that we truly appreciated and extremely hard to find these days.

They helped us feel educated and comfortable at all times. Their attention to detail and pride in the quality of their work made us truly grateful to find them. Highly recommended!“

“I’ve worked with this company (Glen) for a long time. He is the most honest and efficient technician that I’ve come across. Always making sure to take care of his customers. Thank you“

“Carlos Magada did an amazing job. He came to spray our home since we found an American cockroach in our rental house. He reassured us that American roaches don't breed inside and cause infestations. He was very communicative about everything he did. He helped point out a termite tube on our house as well so that our owners could take care of the issues. Very thankful for the work he did. I will be sure to use ABC in the future for any needs.“

“Great service. Knowledgable technicians with plenty of experience. Thorough job cleaning and maintaining the unit. We got extra years out of our old unit before it bit the dust after 15 years (expected it to be done in 10 years). They installed our new unit and we are now under their maintenance plan. It's blowing cool and we are ready for summer.

Adding more: we just had our maintenance check by Josh. Cleaned everything. Great service.

Adding more: Had to have the fan blade and motor replaced because of rodent damage. Josh again did an excellent job diagnosing the issue, got the part ordered and was delivered and ready to install next day. He came by and finished the install in under and hour. Always excellent service and knowledge. Unit it cooling much more efficiently and quietly now.“

“First time using this company for our commercial HVAC needs. We called and they came out just a few hours later. Joe was our tech, he was very courteous and professional. Took care of what we needed, recommended some additional work but didn't push when we declined and left a quote for the optional work in case we changed our minds. He was very knowledgeable and pleasant to work with. Would recommend them and will be using them again for our ongoing HVAC needs.“

“Great experience with Hugo and Jason just now! They cleaned my system up and answered all my questions. Good guys with great sense of humor. Will definitely be coming back when I'm ready for some upgrades.“

“It is not everyday you experience a service contractor who hits all the marks, but Shawn and Aaron at Frost did just that. They were punctual, professional, and have a ton of experience between them. I've used them now for three projects, three different AC units at different houses. Two they were able to repair very cost effectively, without trying to upsell me to a new unit. The other unfortunately did require a new unit (it was 25 yrs old and on life support) but even then they took the time to lay out my options in terms easy to understand and answer all of my questions. I will definitely be using them for all of my future HVAC needs.“

“Mark was very professional, knowledgeable, and courteous. Problem was fixed very quickly“

“Best hvac service. Readily available and competitive pricing! Metrocrest is an awesome hvac company to our business. Dave is knowledgeable and so helpful. Will use for all ac and heating needs!“

“This company does a great job. I’ve used them numerous times for different home electrical repairs and services. I highly recommend them.Service: Electrical outlet & switch repair“

“My absolute favorite AC company in ALL of DFW. They're great, honest, fast, and reliable.“

“Love Kelly’s Heating and air! Brad is always nice and quick to fix the problem. Definitely recommend using this company!Service: Heating system repair“

“Cayden came out to do our annual plumbing inspection. He found one issue, priced it out, and ordered the parts. He was very thorough, answered all my questions, made suggestions regarding maintenance, and was sweet, funny, and patient. We've used C&W for years and lots of plumbing work. I think the best recommendation is that we keep using them because their business model provides confidence you are getting good work at an expected price.“

“Great pm really cares, listens to customer cares, looks for solutions consults others. Always better then being to proud to admit when problems are unique when dealing with advanced systems. Having personally with complex trouble shooting I appreciate his work.“

“Have to post this rave review because the service I got from A1 was just that - A1. Each A1 employee was thorough, transparent, professional, polite, and did an exceptional job in replacing my outside and inside AC units as well as completing an overhaul of my air duct system. This level of expertise was not cheap however for my forever home it felt like a good investment. Manny the seasoned technician gave me all options and allowed me to make an educated decision on how to fix my AC issues. Leo Salazar and his partner were efficient yet detailed during the removal and install of the new units. Left my attic 1000% better than when they arrived. Juan was professional as he installed the "free" surge protector for my electrical box. All and all for a single mom overwhelmed with the high cost of replacing my whole AC unit, the employees made me feel a little about the cost reward of my investment.“

“We used CotyLine for one of our air conditioners, and they went over and beyond. They clearly articulated the issue and got it fixed in record time and with quality

A special shout out to TRAVIS who took care of us. I will certainly use them again!“