Geek Squad

Oct 2023

I would personally avoid this location in favor of Grapevine or Flower Mound. For whatever reason the staff here has been consistently unhelpful, cranky, and downright aggressive for the past 5 or more years. I remember once having a coupon, mind you that they sent me, for a hard drive. They refused to take it, acting as if it were some kind of forgery. It was 20% off any hard drive with the trade in of an electronic device. A gentleman that looked very familiar with methamphetamines ,from loss prevention, came out of his cubby hole to try and intimidate me. I assume at the behest of the store manager at the time, named Ramy or something of that nature, since he was having trouble containing the situation. There are open box and returned items carelessly piled up in all corners of the store, draped with ugly red stickers. Inventory is relatively low, and the store looks sparsely stocked. Somebody else also mentioned hateful and vitriolic service in the appliances section. I experienced the same thing when grabbing a clearance-open box washer and dryer set. I ended up just wheeling the items to the checkout line myself since the sales team there was unwilling to actually sell items. On my most recent visit there was a gentleman, I presume in some sort of management position, wearing booty shorts. Now he was relatively jovial and friendly, however I am just not sure that is appropriate attire when dealing with the public. I believe that will be my last visit as the decorum there resembles a middle school.

Aug 2023

Car Audio Installation -- I have had four car stereos installed by TJ and Stephon at this location. Each time they have done a great job getting the installation just right. They provided expert advice when asked and they have always taken the time to listen to my concerns and question. They also taken the time after the installation to make sure that I understood how the new systems work. But in addition to doing great work, they have also demonstrated INTEGRITY, which is not too common nowadays. For example, Stephon was doing a rather involved installation on my Ford Flex. Both he and TJ had pointed out that they wouldn't know if my USB charging port in the Flex's center console would be able to plug into the new stereo until they got into the dash and saw if the charging cable was compatible. An hour later, I received a call from Stephon after he had taken the dash apart to say that the USB charging cable was compatible, but it was located in a very hard to reach place. He would have to remove the entire dash and one of the seats to reach it and doing so would double the wait time. He could instead drill a small hole under the radio and pass a new charging cable through there; it wouldn't look as nice, but it would be functional. Well, I knew that my wife would want that center console to work, so I asked Stephon to do the extra work, to which he simply replied, "Okay." I had just doubled Stephon's work time, yet no complaints and no objections. He could have called and said that the cable was incompatible with the new stereo and he wouldn't be able to hook it up. I wouldn't have known; I wasn't about to take apart my dash to see for myself. But, instead, Stephon gave me the option, even though it cost him three hours more work. Now, that's *integrity,* and it's why I'll keep going back to these guys.

Dec 2022

They were friendly and very informative, but unfortunately they were unable to provide the services they advertise. The reason for the rating is because they were easy to speak with and they did send me somewhere that was able to help.