Katelyn Smith

Jul 2023

While I would love to give a more positive review, my experience with ATI billing has been horrendous and this impacts my overall experience. When I attended my first session I provided my FSA card so that my account could be billed with each visit. My card was charged ($10) for the most part on each visit except for one visit apparently. While I had a pretty good experience with the trainers I worked with, I didn't feel my knee was recovering well enough so I cancelled the last 2 sessions that were scheduled. I then began receiving bills from ATI indicating I owed different amounts. At one point it was $30, then $40 and the last bills they sent me were $50. When I looked at my FSA card history, I could tie 4 of the charges to the dates they said I did not pay. I attempted to call the billing number on several occasions but could never get a live person to answer the call so I could rectify the matter. I then called the Leander location to let them know I was trying to reach billing. The person I spoke with confirmed the phone number to call and also took down my info to have Billing call me back. I had no contact from anyone in Billing. After 2 more billing letters from ATI, I went in to the Leander location in person to explain the issue and showed the front desk person my FSA card statement showing the payments I made. The person took down my info and said she would contact the billing dept and would personally call me back one way or another that day to let me know status. I received no call from the front desk person nor the billing dept. Today I received a letter from a collections firm regarding the bill. I am totally pissed that it has come to this when I have done everything to try to connect with someone and resolve THEIR billing error. If I had missed a payment along the way, why wouldn't someone alert me at each visit? I could have resolved this right then and thereby pulling up my FSA card history to address the matter. Now I have to fight this collections situation and I will never recommend ATI Therapy. (crossposting on other review sites and social media)