Sears Appliance Repair

Feb 2022

# I. Get live operators on the phones. Impudent computers do not set the stage for a pleasing interaction.The repairman who came to the house was very pleasant, did his work in a very competent fashion. He did a two-man job , exhibiting knowledge well above the average worker. This man should be promoted to a place of supervision & management decision making. Sears could certainly regain some of their lost luster by promoting men such as this to upper level management positions.

Mar 2021

Customer support was great over the phone and Oscar, the repairman, was really professional and very thorough when checking what was wrong with our washer and explained to me what he was doing and what it needed. When he told me I had a faulty sensor he ordered it and explained he would have it ready asap. Was really grateful that the part got here before the week was done. He called and came over immediately to fix it. Super happy that they were able to fix my washer especially since I had a ton of laundry that I had to do before it stopped working.Service: Washing machine repair

Mar 2020

Had someone come out to diagnose my fridge (had to schedule it two days after asking for the diagnosis and with a 1-5pm time frame. Technician showed up at 5:45. Wife took time off of work to be here for nothing). It costs $89 to diagnose something, but then they try to upsell you on a warranty in order to drop the $89. The repair quoted was $720. BUT if you get the warranty, then they will cut it down in half.Apparently anytime the fridge needs repair, it is $240 labor costs period. Even if it is an easy fix that takes 5 minutes. I gladly paid for the diagnosis. I'm not a refrigerator repairman and I wasn't able to 100% know that what I thought was the correct fix.So...read full review